Gaming Attendant - Balaclava Hotel

Endeavourgroupcareers; Melbourne; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Exclusive discount card for Endeavour/

Health and wellbeing services

Job summary

Endeavour Group is seeking a Gaming Attendant for Balaclava Hotel to welcome guests with warm, authentic service and ensure responsible gaming practices.

You will handle machine payouts, assist guests, and support a safe, enjoyable environment while complying with RSA and gaming regulations. This role requires teamwork, flexibility, and a passion for hospitality.

Qualifications

• RSA and RSG/RCG qualifications are required.
• Flexible availability across day, evenings and weekends.
• Strong customer service and communication skills.

Responsibilities

• Actively engage with guests and share our products to create memorable moments.
• Contribute to a culture of responsibility, safety, RSA and RCG/RSG compliance.

Skills

People skills

Communication

Team player

Flexibility

RSA RSG RCG qualifications

Education

RSA/RSG/RCG qualifications

Job description

Gaming Attendant | Balaclava Hotel

"Let's go to the pub!" Chances are, it's one of ours. As the cornerstone of over 350 Australian communities, ALH owns and operates more pubs than anyone. And with passion on tap, our team adds to every pub's story.

With great gaming comes great responsibility! We're looking for a proactive Gaming Attendant to create a welcoming atmosphere for our guests through warm and authentic service. To be suitable for this role, you'll be motivated to comply with Responsible Service of Alcohol and Gaming regulations. Sound like a good fit? Game on!

A day in the life of a Gaming Attendant

• Actively engage with guests by sharing your passion for our products and create special moments that our guests won't forget
• Contribute positively to our culture of responsibility, which is centred around safety as well as RSA and RCG/RSG compliance
• Complete machine payouts and cash handling tasks in accordance with hotel policies and gaming regulations

About you

• You are great with people, detail and communication and are motivated to make magic happen for your guests and your teammates
• You are a team player and have flexible availability across the day, evenings and weekends
• You hold current industry RSA and RSG/RCG qualifications
• You'll be yourself and come as you are - ALH is known for its people!

Inherent requirements

This is a hands‑on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

The benefits are good too!

• An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy's and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W
• As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing

Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

We are together creators

We're big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy's, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We're serious about having a good time - creating a safe, inclusive and fun place to rock up to. We're all about creating a more sociable future, together - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au