Gallery Assistant (Multiple Positions), Aps Level 1, Questacon

Department Of Industry, Science And Resources; Canberra; On-site; AUD 57,000 - 63,000; Part time

Benefits offered by this job

Flexible work options

Casual role

Job summary

Questacon – The National Science and Technology Centre in Canberra is seeking casual Visitor Experience staff to welcome visitors and inspire interest in STEM through interactive exhibits and programs.

You will facilitate exploration, assist with exhibits, and contribute to a safe, inclusive visitor experience in a busy public environment. Flexibility for shift work including evenings and weekends is required.

Qualifications

• Experience delivering quality customer service in a public-facing environment.
• Strong communication skills to lead, engage, and inspire visitors through inquiry-based learning and science communication.
• Ability to ensure safety and enjoyment of visitors.

Responsibilities

• Make visitors feel welcomed, engaged, and inspired by Questacon’s exhibits, programs, and activities.
• Facilitate visitors’ exploration of exhibits to increase interest in science and encourage movement through gallery spaces.
• Support visitors to operate exhibits, including activities requiring physical effort such as lifting, bending, and moving objects.
• Ensure public safety and be prepared to implement emergency and security procedures.
• Undertake Fire Warden duties as required.
• Uphold the APS Values, Questacon Capability Framework and SOPs.
• Undertake other duties as directed by a supervisor.

Skills

Customer service

Communication

Teamwork

Public engagement

Safety awareness

Job description

• Canberra
• Applications close 1 December
• The salary range for this role is $57,497 - $62,652

About the Department

The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government’s economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:

• Growing innovative & competitive businesses, industries and regions
• Investing in science and technology
• Strengthening the resources sector.

The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in people’s lives whilst contributing to improved outcomes for Australia and our people.

If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia’s future.

Please see the APSC’s APS Employee Value Proposition for more information on the benefits and value of employment within the APS.

About the team

Questacon – The National Science and Technology Centre is a division of the Australian Government Department of Industry Science, Energy and Resources. Our Vision is “Australians are inspired by science and technology and the opportunities it creates for the future” and are driven by the purpose of “creating fun interactive learning experiences that stimulate engagement in science and technology.” Science communication is at the heart of what we do.

The Visitor Experience team contributes to Questacon’s purpose by delivering high customer and client service standards that enhance our visitors’ experience and interaction with science at the Questacon Centre in Parkes. The team enhances the visitor’s
experience through effective and professional operation of all visitor service points. The Visitor Experience team provides a positive and inclusive work environment for all staff and visitors

The opportunity

You will be joining a dynamic, fun, and inclusive team who enjoy providing inspiring STEM engagement for visitors to Questacon’s
Science and Technology Centre.

What’s in it for you?

You will be part of a great team within an awesome workplace where people are valued. You will gain experience working
collaboratively within a large and diverse team delivering amazing visitor experiences. You will grow your skills in providing accessible and fun STEM experiences in a productive, inclusive workplace.

Our ideal candidate

• Enthusiastic, team-oriented approach with experience in delivering quality customer service in a public-facing environment
• Strong communication skills, with the ability to lead, engage, and inspire visitors through enquiry-based learning and high-quality science communication
• ability to ensure safety and enjoyment of visitors
• Availability to undertake shift work, with hours varying between 8.30 am and 9.40 pm across a seven-day roster
• Ability to wear and maintain the Questacon uniform

What you will do

• Making visitors to the Centre feel welcomed, engaged, and inspired by Questacon’s exhibits, programs, and activities
• Facilitating visitors’ exploration of exhibits to increase interest in science, including continuous movement throughout gallery spaces where required
• Supporting visitors to operate exhibits, including those requiring physical activity such as lifting, bending, pulling, twisting, or moving objects
• Ensuring public safety, including implementing emergency and security procedures as required
• Undertaking Fire Warden duties as required
• Upholding the APS Values and Code of Conduct, Questacon Capability Framework, and Standard Operating Procedures
• Undertaking other duties as directed by a supervisor

Eligibility

Successful candidates must hold or be able to obtain a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 and maintain this registration for the duration of employment

To be eligible for employment in the APS and the department, candidates must be Australian Citizens.

Positions require a Baseline security clearance and successful candidates will be required to obtain and maintain a clearance at this level.

Notes

A merit pool may be established and used to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette.

The department offers flexible work opportunities for many roles However, this position requires working from the Questacon Centre in Parkes, ACT. Please reach out to the contact officer to discuss this further.

This opportunity is to be offered on a casual basis. The role requires you to work shift work including weekdays, evenings, public holidays and weekends

Contact Information

For more information regarding this opportunity, please contact Ali McGregor via email on *****************************