Fund Order Services, Senior Associate

State Street Corporation; Council of the City of Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

A global investment service company in Sydney seeks a Core Operations Assistant Manager to oversee day-to-day operations for assigned clients. Responsibilities include managing client queries, ensuring internal standards are met, and improving operational efficiencies. The ideal candidate will have a bachelor's degree, 5+ years of experience in custody or fund accounting, and strong communication skills. This role offers an inclusive workplace with professional development opportunities.

Benefits

Flexible work-life support

Paid volunteer days

Inclusive development opportunities

Qualifications

• Bachelor's degree or equivalent job experience.
• Minimum of 5 years in custody or fund accounting.
• Knowledge of custody specific trade and cash life cycle processing preferred.

Responsibilities

• Manage day-to-day operations for assigned clients.
• Ensure activities align with internal standards.
• Handle incoming queries in a timely manner.
• Collaborate with internal and external teams to resolve issues.
• Track staff performance and manage onboarding and leave planning.
• Conduct process reviews for operational efficiency.
• Escalate issues to supervisors on time.

Skills

Working knowledge of financial products and financial markets

Strong computer competence (Microsoft applications: Excel, Word)

Interpersonal and oral communication skills

Ability to work under pressure

Good sense of risk awareness

Problem-solving skills

Professional email writing skills

Fluent spoken English

Education

Bachelor's degree or equal job experience

5+ years of custody experience or fund accounting experience

Job description

Who we are looking for

We are looking for the Core Operations assistant Manager position which is within Asia Pacific Global delivery Fund Order Services unit located in Sydney. We are an end to end processing team which covers security price update , security transaction and corporate action process , client customized accounting report generate and delivery.

What you will be responsible for

As Unit Dealing Senior Associate you will :

• Managing day to day operations / delivery of assigned clients with a keen eye on oversight of operational risks to achieve good KPI performance for the team
• Ensure all activities are completed in line with internal standards and review as required
• Ensure incoming queries are being managed in a timely and accurate manner
• Work in conjunction with individuals on the team as well as other business units, shared services / COEs, outsource partners, external clients as needed to resolve issues / discrepancies and ensure client satisfaction through seamless processing, accuracy, and adherence to all SLAs / internal standards / guidelines.
• Be accountable for staff performance tracking, new staff on-boarding, overtime control, leave planning
• Develop, engage and retain an industry leading workforce using development plans and other available resources; ensure cross-training is completed across the functional team and provide specific SME training as required.
• Consistently work with team and managers to review the process and optimize the process to achieve the operational efficiency. Participate in project and contribute to process improvements.
• Escalate potential issues to supervisor or next level manager on a timely basis.

What we value

These skills will help you succeed in this role

• Working knowledge of financial products and financial markets
• Strong computer competence (Microsoft applications : Excel, Word, etc.)
• Interpersonal and oral communication skills
• Ability to work under pressure / deadlines driven environment.
• Good sense of risk awareness
• Good problem solution skill. As there might be a lot of unknow issue happen which is not exactly meet before, require the skills to have strong resolving skills
• Professional email written skill and fluent spoken English and professional communication skill as multi-communication is required with internal / external teams.

Education & Preferred Qualifications

• Bachelor's degree or equal job experience
• 5+ years of custody experience and / or fund accounting / Transfer agency experience
• Knowledge of custody specific trade and cash life cycle process in terms of processing and settlement activities is preferable.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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