Functional Consultant - Dynamics 365 Customer Engagement

Fusion5; City of Melbourne; On-site; AUD 75,000 - 110,000; Full time

Job summary

Fusion5 is seeking a Functional Consultant to shape and deliver Microsoft Power Platform and Dynamics 365 Customer Engagement solutions for clients across various engagements.

You will engage with customers, translate business needs into practical configurations, and provide informative training while collaborating with delivery teams in a dynamic professional services environment.

Qualifications

• Experience in a professional services environment.
• Ability to collaborate with customers and team members.
• Able to provide informative, business-ready training for clients.
• Ability to manage conflicting priorities in a fast-paced environment.
• Strong experience in Dynamics 365 and Power Platform.

Responsibilities

• Shape and deliver Microsoft Power Platform and Dynamics 365 Customer Engagement solutions for clients.
• Engage with customers and support team members to understand business needs and drive value.
• Provide application training for external and internal stakeholders.
• Translate requirements into data models and use Power Platform components to implement solutions.

Skills

Customer engagement

Collaboration

Training delivery

Problem solving

Business analysis

Power Platform

Dynamics 365

Tools

Power Platform

Dynamics 365 CE

Power Automate

Power Apps

Job description

• Shape practical solutions that solve meaningful customer challenges
• Work across discovery, design, delivery, and optimisation
• Build trusted partnerships and deliver measurable business value

Turn complex business challenges into practical solutions that create lasting value.

Join Fusion5 as a Functional Consultant and play a key role in shaping and delivering Microsoft Power Platform and Dynamics 365 Customer Engagement solutions that make a real difference for our clients.

We have a very successful track record in delivering Microsoft solutions out of our award-winning practice, and we’ve been a member of the Microsoft Inner Circle since 2017. As part of the Inner Circle we’re called upon to contribute to Microsoft’s own business applications strategy and the aspects that impact partners like us.

About you

You will love this role if you are someone who enjoys engaging and supporting customers, learning what drives their business success and using your insight to improve their service delivery, all whilst providing strong thought leadership as you help customers and team members achieve their goals. It’s a unique opportunity to support solutions that drive real change in our customers’ businesses.

We need a strong player who:

• Has experience in working in a professional services environment
• Is engaging and able to collaborate with customers and team members
• Is able to support fellow team members
• Can provide informative, business-ready training for clients
• Has the ability to work in a fast paced environment, manage conflicting priorities and cope with a constantly changing landscape
• Has a can-do attitude, willingness to perform as part of a team and get things done
• Has strong experience in Dynamics 365 and Power Platform.

You will be energetic and have the following:

• 1 – 2 years minimum experience in a similar client facing role
• The ability to communicate effectively at all levels
• The ability to address/rationalise application issues/priorities and understand the technologies supporting the application
• The ability to provide application training, for both external and internal parties
• The ability to perform business analyst functions including developing user stories and related documentation
• The ability to configure Power Platform and Dynamics 365 CE to an intermediate level including – form customisations, workflows, Power Automate, Power Apps
• The ability to coalesce multiple requirements into a data model at a conceptual and logical level
• A strong customer service focus with a penchant for learning.

What's in it for you?

"Go Beyond" isn't a marketing line at Fusion5, it's the standard we hold ourselves to. It reflects how we bring together solutions, services, and capability to help clients realise their business vision, with AI as a strategic lever for meaningful transformation.

At Fusion5, you'll have the autonomy to influence solution direction, the backing of an established trans-Tasman organisation, and the opportunity to work alongside people who care deeply about outcomes, accountability, and doing the right thing for clients.

We're proud to be a diverse, inclusive, and forward-thinking employer, and we're committed to creating a workplace where our people feel engaged, challenged, supported, and successful.

If you’re a commercially aware, customer-focused consultant who enjoys connecting people, processes, and technology, we’d love to hear from you.