Full Time Customer Service and Sales Consultant KNOX

Telstra Corporation; Burwood; Sur place; AUD 66 000 - 81 000; Plein temps

Avantages offerts par ce poste

30% Telstra discounts

16 weeks parental leave

Telstra Extra Day Off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

Up to 4 weeks additional leave

12% superannuation included

Résumé du poste

Telstra Knox in Australia is seeking a Full Time Customer Service and Sales Consultant. As a Retail Consultant, you will assist customers with product selection, service activation, and basic troubleshooting while upholding Telstra's retail standards.

You will stay up-to-date with gadgets and services, use consultative selling to meet sales targets, and work with your team to create a welcoming environment that helps customers find tech solutions that enhance their lives.

Qualifications

• Great communication skills
• Solution-oriented mindset
• Sales drive to meet KPIs
• Passion for learning and growth
• Resilience and positivity
• Customer-facing experience is a plus

Responsabilités

• Help customers find the right products and services to suit their needs
• Stay up-to-date with the latest gadgets and services and offer informed guidance
• Use consultative selling skills to meet and exceed sales targets and KPIs
• Collaborate with the team to create a welcoming environment that supports store goals

Description du poste

Full Time Customer Service and Sales Consultant KNOX

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

Job Description

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You’ll Be Doing:

• Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

Annual Fixed Remuneration: $73,550.00 per year*

*Junior Rates apply for those under 20 years of age.

*Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays

*12% superannuation included

• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
• Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

Join Us at Telstra Retail:

When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can’t wait to see what you’ll bring to our team!