Frontline Services Officer

South Eastern Sydney Local Health District (SESLHD); Sydney; Sur place; AUD 51 000 - 53 000; Temps partiel

Avantages offerts par ce poste

Salary packaging options

Learning and development opportunities

Gym discounts & EAP

Résumé du poste

South Eastern Sydney Local Health District (SESLHD) is seeking a Casual Administration Officer Level 3 at The Kirketon Road Centre, Darlinghurst. The role covers reception, patient check‑in, appointment booking, data entry and Medicare billing support.

Working within the SHBBV services, you will support clinicians, handle inquiries, and ensure accurate patient data in a welcoming environment. Up to 38 hours per week, $37.28–$38.44 per hour plus superannuation.

Qualifications

• Proficient in Microsoft Office and data entry into systems.
• Experience with general office duties including reception.
• Strong verbal communication skills for diverse clients.
• Willingness to work shifts and at multiple locations as required.
• Ability to work with minimal supervision and contribute to a high‑volume environment.
• Demonstrated non‑judgemental and empathic approach to people from diverse backgrounds.

Responsabilités

• Manage bookings and patient registrations, check‑in and patient flow.
• Handle inquiries and provide a welcoming, customer‑service oriented reception.
• Accurate data entry for patient records and Medicare billing duties.
• Collaborate with clinical staff to support efficient clinic operations.
• Contribute to safety and quality initiatives in a busy health service.

Connaissances

Microsoft Office

Data entry / database

Reception duties

Verbal communication

Flexibility / shift work

Teamwork

Empathy / non-judgemental approach

Description du poste

Employment Type: Casual

Position Classification: Administration Officer Level 3

Remuneration: $37.28 - $38.44 Per Hour Plus Superannuation

Hours Per Week: As Required Up To 38

Requisition ID: REQ704286

Location: The Kirketon Road Centre, Darlinghurst

Applications Close Date: 23/11/26

What You'll Be Doing

The vision for South Eastern Sydney Local Health District (SESLHD) is 'exceptional care, healthier lives'. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it.

SESLHD's Sexual Health and Blood Borne Virus Services (SHBBV) provides leadership, innovation, and research in the prevention, diagnosis, and treatment of sexually transmissible infections (STIs) and blood borne viruses. SHBBV delivers care at individual and population levels across SESLHD and through four statewide services, reaching approximately 28,000 clients annually via fixed locations and outreach networks. The team includes diverse, highly skilled staff such as nursing, medical, allied health, health promotion, administrative, and technical professionals, making SHBBV the largest service of its kind in Australia.

Sexual Health and Blood Borne Virus Services operate across five SESLHD sites: The Albion Centre (Surry Hills), Short St Centre (St George Hospital), Sydney Sexual Health Centre (Sydney Hospital), The Kirketon Road Centre (Kings Cross) and True Colours (Surry Hills). Services include STI screening, HIV and Hepatitis management, HIV prevention, gender-affirming hormone therapy, contraception and terminations, focusing on priority populations identified in NSW HIV and STI strategies. These populations include men who have sex with men, trans and gender-diverse people, people who inject drugs, sex workers, homeless people, young people, Aboriginal and Torres Strait Islander people, and culturally diverse groups.

The administration team ensures high-quality reception and customer service. This role involves booking appointments, registering and checking in patients, managing patient flow, and collaborating with clinical staff. Key duties include managing inquiries, ensuring accurate patient data entry, Medicare billing, and contributing to safety and quality initiatives. Strong customer service and communication skills are essential to maintaining a welcoming and professional environment.

Additional Benefits

• Financial benefits - Salary packaging options - Up to $9K for living expenses, $2.6K meal & entertainment, Novated Leasing; and Discounted Private Health Insurance.
• Professional growth - Learning and development opportunities, including in-house training with RTO My Health Learning.
• Health & wellbeing - Discounted gym memberships with a Fitness Passport and Employee Assistance Program (EAP) for employees and family members.

Selection Criteria

• Demonstrated experience with Microsoft Office and ability to input data into database packages.
• Demonstrated experience in general office duties including reception.
• Demonstrated good verbal communication skills.
• Demonstrated willingness to work shifts and locations as required.
• Demonstrated capacity to work with minimal supervision and to undertake a wide range of tasks as an effective member of a team in what can be a high pressure and high-volume work environment.
• Demonstrated non-judgemental and empathic approach towards all people including those from diverse backgrounds.

For role related queries or questions contact Myra Sevieri on [e-mail]

Our CORE Values are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace.

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and social-economic status. Read about our Diversity, Inclusion and Belonging Strategy for more information.

Reasonable Adjustments

NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email [e-mail] and let us know.

Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required.