Frontline Operations Leader - Aps 6

Australian Taxation Office; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

Australian Taxation Office is seeking a Frontline Operations Leader (APS 6) to guide capability growth and staff development while fostering engagement and continuous improvement. This role focuses on delivering high-quality services and upholding the integrity of Australia’s tax and superannuation systems.

Based in Sydney, NSW, the position involves leading teams across a range of locations to support service excellence and inclusive recruitment practices.

Qualifications

• Frontline Operations Leader responsibilities include guiding capability growth and stewardship, fostering engagement and continuous improvement.

Responsibilities

• Lead and support the delivery of high-quality services, ensuring the integrity of Australia's tax and superannuation systems.
• Guide capability growth and stewardship of staff, fostering a culture of engagement and continuous improvement.

Skills

Leadership

Staff development

Continuous improvement

Engagement

Public sector experience

Job description

As a Frontline Operations Leader, you will support the development of staff by guiding capability growth and stewardship, while fostering a culture of engagement and continuous improvement. You'll lead and support the delivery of high-quality services, ensuring the integrity of Australia's tax and superannuation systems.

Depending on your area of expertise you will:

• Adelaide
• Albury
• Box Hill (VIC)
• Brisbane CBD
• Burnie
• Dandenong
• Geelong
• Gosford
• Hobart
• Melbourne CBD
• Moonee Ponds
• Newcastle
• Parramatta
• Penrith
• Perth
• Townsville
• Upper Mount Gravatt
• Wollongong

We embrace the strength of diversity — through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.

Candidate information kit (PDF, 344KB) Opens in new window

Candidate information kit (docx, 768KB) Opens in new window

The Australian Taxation Office is recognised by the Australian Disability Network as a Disability Confident Recruiter employer . This status is an annual achievement and valid for 12 months from the date of issue.

The ATO is committed to ensuring digital accessibility for everyone. We are working towards improving the user experience and applying the relevant accessibility standards. If you require this information in an alternate format, email us at [e-mail] or call 13 15 50 with details of your request and your preferred method of contact.

Frontline Operations Leader - APS 6 Sydney, NSW, AU