Frontline Fraud Operations Lead

Cuscal Limited; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

IGNITE program

Wellbeing discounts

Parental leave

Novated leasing

Additional annual leave

Job summary

Cuscal is seeking a Team Leader, Fraud Operations, to lead and develop a frontline Financial Crime team and drive strong customer outcomes within a dynamic 24/7 environment.

You will coach, set expectations, and build capability while embedding accountability and risk awareness across the team. A collaborative, high‑performing culture is essential to success and continuous improvements in operations.

Qualifications

• Leadership experience in frontline, contact centre or operations.
• Experience managing performance and leading through change in a 24/7 environment.
• Strong communication and relationship skills to build trust and an inclusive team culture.

Responsibilities

• Lead, coach and develop a frontline Financial Crime team with clear goals and development.
• Build an engaged and inclusive team culture while maintaining service levels and customer outcomes.
• Manage performance fairly and address gaps through coaching and action plans.

Skills

People leadership

Coaching

Engagement

Communication

Change management

Job description

Cuscal is seeking a Team Leader, Fraud Operations, to lead and develop a frontline Financial Crime team and drive strong customer outcomes within a dynamic 24/7 environment.

You will coach, set expectations, and build capability while embedding accountability and risk awareness across the team. A collaborative, high‑performing culture is essential to success and continuous improvements in operations.