Frontline Customer Service & Upsell Pro

Family Services Guide; Australia; Remote; AUD 45,000 - 55,000; Full time

Job summary

Domino's in Australia is seeking a friendly Customer Service Representative to greet customers on the phone and in person, process payments, and help ensure a smooth dining experience. You will work with a team to uphold high service standards in a fast-paced environment.

The role includes basic food preparation and cleanliness tasks, with comprehensive training on food safety, COVID-19 safety, and zero-contact service to protect customers and staff. Training is ongoing to keep everyone safe.

Qualifications

• Must follow safety procedures and maintain cleanliness.
• Ability to handle customer concerns with empathy and courtesy.
• Willingness to learn and adapt to new procedures.

Responsibilities

• Meet and greet customers on the phone and in person.
• Handle customer concerns and upselling opportunities.
• Process payments (cash and EFTPOS).
• Prepare pizzas and other food items when required.
• Maintain hygiene and general cleaning duties.

Skills

Customer service

Communication

Flexibility

Job description

Domino's in Australia is seeking a friendly Customer Service Representative to greet customers on the phone and in person, process payments, and help ensure a smooth dining experience. You will work with a team to uphold high service standards in a fast-paced environment.

The role includes basic food preparation and cleanliness tasks, with comprehensive training on food safety, COVID-19 safety, and zero-contact service to protect customers and staff. Training is ongoing to keep everyone safe.