Front Reception Clerk (Administrative Officer Level 3) - Emergency Department

NSW Health; Council of the City of Sydney; On-site; AUD 71,000 - 74,000; Full time

Job summary

A leading health organization is seeking an Administrative Officer to support the Emergency Department at Royal Prince Alfred Hospital. This permanent full-time role involves various administrative tasks to enhance patient care. Ideal candidates should possess strong communication and interpersonal skills, with knowledge in healthcare systems. The position offers benefits including paid parental leave, salary packaging, and access to free health resources. Applications close on December 1, 2025.

Benefits

Allocated Day Off (ADO) each month

Paid parental leave

Access to free courses and qualifications

Confidential EAP counselling

Free annual influenza vaccination

Qualifications

• Experience or knowledge of Hospitals and Healthcare Systems and IT experience.
• Possess excellent communication (written and oral) and interpersonal skills.
• Ability to use initiative, work independently and as part of a multi-disciplinary team.

Responsibilities

• Perform administrative functions to support effective patient care.
• Collect demographic details for accurate patient registration.
• Interview patients for their financial election and process admissions.

Skills

Communication skills

Interpersonal skills

Knowledge of Hospitals and Healthcare Systems

IT experience

Job description

Employment Type: Permanent Full Time; 38hours per week
Position Classification: Administrative Officer Level 3
Remuneration: $71,072 - $73,287 per annum + Superannuation
Location: Royal Prince Alfred Hospital
Requisition ID: REQ621908

About the Role

You will be based at Royal Prince Alfred Hospital (RPAH). It is one of the nation’s most respected hospitals, with a distinguished history of serving the health needs of local, statewide, national and international communities. Our facilities and services are world class and our staff are dedicated, innovative and caring.

Royal Prince Alfred Hospital is recruiting Administrative Officers to complement and enhance the current Emergency Department (ED) team. The ED Administration Officer will perform administrative functions in collaboration with various internal and external stakeholders to support effective patient care. Duties include collecting demographic details for accurate patient registration, interviewing patients for their financial election and processing admissions, discharging patients, and associated administrative duties.

Successful applicants will join a 24/7 rotating department, working a combination of weekday, weekend, and public holiday shifts. All shifts are 8 hours in duration and are rostered across a mix of morning (07:00–15:30), afternoon (15:00–23:30), and night (23:00–07:30) shifts.

For more information, please view the Position Description.

Ideal Candidate

• Experience or knowledge of Hospitals and Healthcare Systems and IT experience.
• Possess excellent communication (written and oral) and interpersonal skills.
• Ability to use initiative, work independently and as part of a multi-disciplinary team.

Benefits

• Allocated Day Off (ADO) each month, paid parental leave and annual leave loading.
• Opportunity for extra tax savings through Salary Packaging and Novated Leasing. For more information visit SalaryPackagingPlus.
• Access to free courses, qualifications and coaching via Sydney Education.
• Access to confidential EAP counselling for staff and their families.
• Because we care about your health: Free annual influenza vaccination, discounted Fitness Passport membership, and free telehealth nutrition and wellness resources from qualified professionals.

For more information about other benefits, please visit SLHD Benefits.

This recruitment may be used to create a talent pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

Working for Sydney Local Health District - NSW Health

This is a Category A position. To be employed by NSW Health you are required to provide evidence of vaccination to comply with the NSW Health Occupational Assessment, Screening & Vaccination against Specified Infectious Diseases Policy (PD2024_015).

SLHD is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all internal and externally advertised positions. If you require assistance, please advise the contact person at the time of your application.

Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health. For more information, please visit https://www.steppingup.health.nsw.gov.au/.

Sydney Local Health District is committed to implementing the Child Safe Standards.

For more information about SLHD, please visit Working with Us.

To further connect with us, check us out on LinkedIn.

To be considered for this position, please ensure you address the selection criteria as thoroughly as possible.

For enquiries, please contact Albie Woodhouse on 0484 505 795 or via email at [e-mail].

Applications Close: 1 December 2025

For applicant support and information, visit Applicant Information.