Front Office Team Leader

Veriu ELMO HR; City of Melbourne; On-site; AUD 50,000 - 60,000; Full time

Job summary

A leading hotel management group in Melbourne seeks a Full-Time Guest Service Agent to provide exceptional service at all guest interactions. You will resolve complaints, know the local area well, and support the Hotel Manager. Ideal candidates have Australian working rights and customer service experience. Enjoy flexible hours, career growth, and generous referral bonuses in a high-performing culture.

Benefits

National career growth opportunities

Accelerated development programs

Comprehensive onboarding & ongoing support

Flexible working conditions

Generous referral bonuses

Accommodation discounts

Health insurance discounts

Access to Employee Assistance Program

Qualifications

• Approved Australian working rights (Citizenship, Residency, or Visa)
• First Aid Certificate (or able to obtain)
• Responsible Service of Alcohol Certificate (or able to obtain)
• Flexibility to work various shifts, including weekends and public holidays
• Ability to work independently and as part of a team
• Experience in a customer service role

Responsibilities

• Provide high-level guest services at all touchpoints
• Resolve complaints and problems creatively
• Be a true host and connect guests with local insights
• Respond to emergency situations professionally
• Identify opportunities to increase returning guests
• Support Hotel Manager to meet Veri-Best standards

Skills

Animal Care

Human Resource Management

Biomedical

IMS

ACCA

Arbitration Law

Job description

We are Veriu Group (pronounced Very You)!

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a aim to bring people together in new ways to create lifelong travel memories that cant be found in a guidebook and to help people discover the true experience of a place.

Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites we operate 25 hotels across Australia and have over 35 years of brand ambitious plan to operate 80 hotels becomes closer this year with numerous new hotel openings across the country and this means were well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because theyre empowered to be themselves. Were not about hierarchy or rigid structure. Instead we create an environment where people can make decisions feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused Integrity Personal Growth & Ownership Mindset guide our actions and decisions and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion youre looking for a meaningful role that can make a serious impact within a culture that allows you to be truly you youve found us and we cant wait to hear from you!

To learn more about us visit our website! or https:// to Veriu Queen Victoria Market!

Tucked alongside Melbourne's most iconic open-air market Veriu Queen Victoria Market blends old-world charm with sleek contemporary design. Inspired by the citys laneway culture and rich architectural heritage this hotel is your launchpad to all things Melbourne coffee culture and convenience.

• With 110 self-contained apartments Veriu QVM offers the comfort of home with the style of a boutique hotel.
• Pool 24-hour gym On-site laundry
• Plus were just steps from public transport and trams and team members enjoy direct access to the Hotel Manager for support growth and guidance.

Responsibilities

• Provide a high level of guest services at all touchpoints (check-in check-out during their stay)
• Provide creative resolutions to complaints and problems
• Be true host and location connection for our guest – know the local area of the hotel intimately enough to provide advice and recommendations to guests on key points of interest
• Respond to emergency situations in a safe and professional manner
• Identify & explore opportunities to increase the number of returning & new guests
• Support the Hotel Manager to ensure the hotel operates to Veri‑Best standard

Benefits

• National career growth opportunities
• Accelerated development in a variety of hotel management or corporate areas
• Comprehensive onboarding & ongoing support
• The chance to join our Fast-Track Hotel Management Development program
• Genuine flexibility and job security
• High performing culture that values relationships & individuality where our leadership know you by name
• Generous referral bonuses when you refer your friends to work with us (up to $1000)
• Discounts on accommodation across our network
• Discounts on private health insurance
• Access to our Employee Assistance Program

About You

We work in a fast‑paced environment where no day is the same so were looking for people who are adaptable enjoy variety and operate with an ownership mindset.

Qualifications

• Approved Australian working rights (Australian Citizenship Permanent Residency or a Visa with approved working rights)
• First Aid Certificate (or be able to obtain before starting)
• Responsible Service of Alcohol Certificate (or be able to obtain before starting)
• Flexibility to work at variety of shifts throughout the week including weekends and public holidays on rotation with other team members (although no overnight shifts required)
• Ability to work as a team & also independently
• Experience in a customer service role

Key Skills

• Animal Care
• Human Resource Management
• Biomedical
• IMS
• ACCA
• Arbitration Law

Employment Type: Full‑Time

Experience: years

Vacancy: 1