Front Office Duty Manager

at; Fremantle; On-site; AUD 65,000 - 80,000; Full time

Job summary

A renowned hotel in Fremantle is seeking a dedicated Duty Manager to lead the Front Office operations. Key responsibilities include enhancing guest experiences and overseeing service quality, requiring hotel management experience and knowledge of OPERA Cloud PMS. The ideal candidate should have advanced communication skills and a positive attitude. This position offers team discounts, career growth opportunities, and community involvement.

Benefits

Team member discounts

50% off stays at EVENT hotels

$2 movie tickets

Career growth opportunities

Local community involvement

Qualifications

• Experience in hotel management is essential for this role.
• Charismatic individual with a CAN DO attitude expected.
• Must maintain immaculate presentation and personal style.

Responsibilities

• Co-ordinate and oversee the effective running of the Front Office.
• Communicate and log feedback received for improvements.
• Maximise average rate and occupancy of the hotel.

Skills

Knowledge of OPERA Cloud PMS system

Advanced communication skills

Effective problem-solving

Job description

Are you looking to lead a team in an exciting, fast‑paced environment? Are you a charismatic individual with a CAN DO attitude? If so, we are looking for someone just like you. The iconic Esplanade Hotel Fremantle by Rydges is currently seeking a Duty Manager to join our team! The Esplanade Hotel is an iconic hotel located in the heart of Fremantle. With 300 rooms, large conference facilities and four separate dining areas, the hotel is a bustling building with a lot going on!

About the role

We are looking for a dynamic, detail‑obsessed, experienced Duty Manager to join our team and report to the Front Office Manager. You will co‑ordinate and oversee the effective running of the Front Office and liaise with all departments in the hotel to assist in delivering a superior guest experience.

Key responsibilities and attributes

• The cultivation of an environment where positive service culture is paramount.
• To achieve a level of service quality that consistently meets and exceeds the expectations of guests and staff.
• To be supportive and actively involved in service development.
• Effectively communicating and logging feedback received.
• Ability to anticipate problems and take effective action achieving resolution; proactively resolving guest requests and issues in a timely manner.
• An effective system of quality control by utilising shift checklists, revising procedures and implementing standards.

Job function & requirements

• Knowledge of OPERA Cloud PMS system is a pre‑requisite for this role.
• Accurately complete reports, action commission, handovers and guest correspondence.
• Represent the department at appropriate meetings, attend guest functions and represent the hotel when necessary at hotel events and familiarisation visits.
• Adherence to financial and credit policies.
• Ensure that average rate and occupancy is maximised.
• Ensure that commissions are appropriate and correct.
• Ensure that department expenditure is controlled within set targets.
• Maintain and develop a guest recognition and VIP program.
• Ensure all hotel policies and procedures are adhered to at all times, including standards of personal appearance, hygiene, uniform and name‑tag usage as outlined in the staff handbook.
• Be the face of the hotel with immaculate presentation, personal style and advanced communication skills.

Benefits and perks

• Renowned for our refreshingly local, down‑to‑earth experiences.
• Incredible team member discounts from your first day on‑the‑job.
• 50% off stays at EVENT hotels – Rydges, QT, Atura, JUCY Snooze and more.
• $2 movie tickets, plus discounts on Moonlight, Gold Class, Candy Bar and more.
• Career growth opportunities through our EVENT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company.

Application questions

• How many years of hotel management experience do you have?
• Which of the following statements best describes your right to work in Australia?
• How many years of experience do you have as a Front Office Duty Manager?
• Which of the following property management systems (PMS) do you have experience with?