Front Office Director

Safran Group; Canterbury-Bankstown; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

5 weeks annual leave

Health programs after probation

Employee Assistance Program (EAP)

Free onsite parking

Job summary

Safran Helicopter Engines Australia is seeking a Front Office Director to lead sales, business development and customer engagement across its product and service portfolio. This executive role reports to the Managing Director and focuses on driving revenue, market growth and exceptional customer satisfaction in a highly technical aerospace environment.

You will build high-performing teams, shape commercial strategy, negotiate key contracts and ensure alignment with regulatory and quality

Qualifications

• Senior commercial leadership experience in aviation or aerospace
• Proven track record delivering revenue growth through sales and business development
• Strong contract negotiations and pricing skills
• Experience with budgeting, forecasting and strategic planning
• Ability to build long-term customer partnerships and manage stakeholders

Responsibilities

• Lead Front Office, driving sales, business development and customer engagement across SAFRAN Helicopter Engines Australia's product and service portfolio
• Develop and execute commercial strategies that deliver sustainable revenue growth, increased market share and long-term business success
• Build and maintain strong relationships with customers, partners and key stakeholders, ensuring exceptional customer satisfaction and long-term partnerships
• Identify and pursue new business opportunities, market trends and growth initiatives to expand Safran's presence across Australia and the region
• Lead complex commercial negotiations, contract management activities and strategic account planning
• Oversee customer support and field service operations, ensuring the delivery of responsive, high-quality technical and commercial support
• Manage and develop high-performing teams, fostering a culture of collaboration, accountability, continuous improvement and customer focus
• Utilise commercial insights, CRM data and market intelligence to drive informed decision-making and business performance
• Ensure compliance with company policies, quality standards, aviation regulations and risk management requirements
• Collaborate with the Managing Director and Leadership Team to align commercial objectives with broader business goals and strategic priorities
• Champion Safran's values and culture while supporting the ongoing development of people, processes and organisational capability

Skills

Commercial leadership

Sales leadership

Customer relationship management

Aviation/aerospace experience

Contract negotiations

Pricing strategies

Budgeting & forecasting

Strategic planning

Stakeholder engagement

Travel willingness

Education

Business / Engineering / Aviation background

Tools

CRM systems

Job description

Customer services and support - Front office

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Front office

Job title

Front Office Director

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

We are seeking an experienced and commercially astute Front Office Director to join Safran Helicopter Engines Australia. Reporting directly to the Managing Director, this executive leadership role is responsible for driving the commercial performance, customer engagement strategy and technical support activities across our product portfolio. Leading the Front Office function, you will oversee sales, business development and customer support teams, setting strategic direction, delivering sustainable growth and ensuring the highest levels of customer satisfaction. Working closely with the Managing Director and broader leadership team, you will align commercial objectives with organisational priorities, identify new market opportunities and strengthen long-term customer partnerships. Success in this role will require a combination of strategic vision, commercial acumen, customer focus and inspirational leadership, with a proven ability to build high-performing teams and deliver exceptional business outcomes in a dynamic and highly technical environment.

Key Responsibilities

• Lead the Front Office function, driving sales performance, business development and customer engagement across SAFRAN Helicopter Engines Australia's product and service portfolio.
• Develop and execute commercial strategies that deliver sustainable revenue growth, increased market share and long-term business success.
• Build and maintain strong relationships with customers, partners and key stakeholders, ensuring exceptional customer satisfaction and long-term partnerships.
• Identify and pursue new business opportunities, market trends and growth initiatives to expand Safran's presence across Australia and the region.
• Lead complex commercial negotiations, contract management activities and strategic account planning.
• Oversee customer support and field service operations, ensuring the delivery of responsive, high-quality technical and commercial support.
• Manage and develop high-performing teams, fostering a culture of collaboration, accountability, continuous improvement and customer focus.
• Utilise commercial insights, CRM data and market intelligence to drive informed decision-making and business performance.
• Ensure compliance with company policies, quality standards, aviation regulations and risk management requirements.
• Collaborate with the Managing Director and Leadership Team to align commercial objectives with broader business goals and strategic priorities.
• Champion Safran's values and culture while supporting the ongoing development of people, processes and organisational capability.

But what else? (advantages, specificities, etc.)

Why Join Us

We offer more than a role; we offer the opportunity to build a long-term career within a globally recognised aerospace organisation:

• A collaborative, high-performance culture
• A commitment to innovation and continuous improvement
• A diverse and inclusive workplace where your ideas matter
• Competitive benefits including 5 weeks of annual leave, access to health programs after probation, and support through our holistic Employee Assistance Program (EAP)
• A convenient Bankstown Airport location with free onsite parking
• Ongoing training, development, and career pathways while contributing to world-class helicopter engine technology in a collaborative and inclusive workplace

Candidate skills & requirements

• Commercially driven leadership skills with a strong track record in sales, business development and customer relationship management within the aviation, aerospace, engineering or technical services sector
• Tertiary qualifications in Business, Engineering, Aviation or a related discipline, supported by substantial senior commercial leadership experience within aviation, aerospace, engineering or another highly technical industry.
• Proven success leading high-performing commercial or sales teams and delivering sustainable revenue growth.
• Strong commercial acumen, including experience with contract negotiations, pricing strategies, budgeting and forecasting
• Demonstrated ability to develop and execute strategic business plans, identify growth opportunities and build long-term customer partnerships.
• Sound understanding of aviation and/or engineering operations and relevant industry regulations.
• Exceptional stakeholder engagement, negotiation and influencing skills, with the ability to build credibility at all levels.
• Experience leading organisational change, developing talent and fostering a culture of accountability, collaboration and continuous improvement.
• Strong analytical and decision-making skills, supported by experience using CRM systems and business performance data.
• Willingness to undertake domestic and international travel.

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