Front Office Assistant Manager (Duty Manager)

AccorHotel; Council of the City of Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Sydney seeks a Full Time Front Office Assistant (Duty) Manager to oversee guest services and team operations. Responsibilities include leading the Front Office team, managing guest experiences, resolving issues, and ensuring high standards are maintained. Candidates should have previous hotel experience, strong communication skills, and the ability to work flexible shifts. Join us to be part of a dynamic hospitality environment promoting diversity and growth.

Benefits

Discounted accommodation & Food and Beverage

Complimentary dry cleaning & car parking

Access to Employee Assistance Program

Endless growth opportunities

Qualifications

• Previous experience in a hotel management role is essential.
• Must be confident, approachable, and relationship-focused.
• Requires strong time management and multi-tasking abilities.

Responsibilities

• Lead the Front Office team and act as a role model.
• Drive loyalty programs and handle customer interactions effectively.
• Resolve guest complaints and manage check-in/check-out procedures.

Skills

Experience in a similar role in a hotel

Time management

Multi-tasking skills

Ability to build relationships

Entrepreneurial spirit

Confidence in approaching people

Tools

Fidelio or Opera PMS

hotSOS

Job description

Company Description

At Accor, we are over 330,000 Heartists® across 110 countries. Building on the strength of our teams and our diverse holistic ecosystem of 45+ brands, experiences & solutions, we are breaking new ground to shape the hospitality of tomorrow, connecting cultures with heartfelt care.

Pullman Sydney Airport is located in the centre of Mascot Business Park and is only a short walk from Mascot train station. The premium 5 star hotel at Sydney Airport brings contemporary style and functional design with a smart open layout and 229 rooms and suites. With five multifunctional spaces – including modular conference rooms for up to 200 guests, two executive boardrooms, and a dedicated quiet zone – every detail at our hotel is considered to empower connection, creativity, and focus. The hotel delivers a fantastic food and beverage product with Mobius Bar & Grill located on premise - a relaxed and flexible environment, serving in house and external guests.

Job Description

Pullman Sydney Airport is currently seeking a Full Time Front Office Assistant (Duty) Manager to join our property boasting 229 rooms, an Executive Lounge, Mobius Bar & Grill and 4 versatile conference rooms. Reporting directly to the Front Office Manager, this role is primarily responsible for ensuring a high level of guest service at all times across the hotel.

• Acting as a role model for the Front Office team.
• Drive loyalty sign ups in line with AccorHotels regional targets, Hotel specific targets and associated initiatives.
• Leading by example when attending to guest requests, being proactive and resourceful.
• Taking initiative to ensure that interactions with our guests are positive and productive.
• Providing guidance, supporting training and leading the team
• Actively resolving guest complaints and challenges
• Assisting with check-in and check-out of guests, ensuring all procedures are adhered to.
• Assisting other areas of the hotel during peak times when needed
• Being responsible for the health and safety of all patrons, guests and staff members.
• Maintain a high level of personal presentation as an ambassador for the hotel
• Always upholding Accor and Heartist values & Pullman brand standards

Qualifications

• Experience in a similar role in a hotel.
• Confidence and the ability to approach people to initiate conversations and build relationships
• Entrepreneurial spirit with drive, ambition and high level of energy
• Time management and multi-tasking skills.
• Experience in Fidelio or Opera PMS, hotSOS is highly preferred.
• Flexibility to work varied shifts, including weekends and Public Holidays as per business demands.
• Unlimited work rights in Australia

Additional Information

At Accor, we believe HOSPITALITY IS A WORK OF HEART!

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

You can be all you are! Grow & create your path! Work with purpose! Enjoy and feel valued!
If you are willing to learn and are passionate about the hospitality industry, please apply!

Our commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Benefits Your Way

• Get mentored by our experienced Front Office Manager.
• Endless growth opportunities across the much-loved Accor Brands
• Discounted accommodation & Food and Beverage with Accor worldwide from day one
• Complimentary dry cleaning & car parking
• Annual Service Recognition and Accor Tenure Milestone recognition
• Industry leading Progressive leave policies
• Access to Accor Employee Assistance Program and much more Accor Partner Benefits.