Front Office Assistant Manager

Oscars Group; Council of the City of Sydney; On-site; AUD 60,000 - 80,000; Part time

Job summary

A leading hospitality group in Sydney is seeking a polished Part-Time Front Office Assistant Manager for their luxury hotel. The role involves overseeing daily front office operations, coaching the team, and ensuring exceptional service standards. Ideal candidates will have 5-star hotel experience and strong communication skills. This position offers various employee benefits including discounts and career progression opportunities.

Benefits

Accor Hotels discounted room rates

Discounts on food & beverage across all Oscars Group venues

Internal training & online learning resources

Career progression opportunities

Employee Assistance Program (EAP)

Reward & recognition programs

Qualifications

• Experience in a Front Office supervisory, assistant manager, or duty manager role within a 5-star hotel.
• Calm, confident, and guest-focused leadership style.
• Immaculately presented with a passion for service excellence.
• Full Australian working rights required.

Responsibilities

• Oversee daily Front Office operations including check-in, check-out, and guest service touchpoints.
• Act as the hotel’s key leader-on-duty during rostered shifts.
• Coaching, mentoring, and supporting Guest Service Agents.
• Handle guest enquiries and issues with professionalism, care, and confidence.
• Manage cash handling, nightly audit checks, and operational reporting.

Skills

Front Office supervisory experience

Guest-focused leadership

Strong communication

Problem-solving abilities

Multitasking in luxury environments

Tools

Opera / Opera Cloud

Job description

About the Venue:

The Brighton Hotel – MGallery Collection is Sydney’s newest reimagined luxury destination, offering elevated coastal elegance just moments from the CBD. With premium guest rooms, refined dining spaces, and an unwavering commitment to personalised service, The Brighton sets a new benchmark for modern boutique hospitality.

About the Role:

We are seeking an experienced and polished Part-Time Front Office Assistant Manager to support the smooth and sophisticated operation of our Front Office team. This hands‑on leadership position is perfect for an individual who thrives in a luxury hotel environment and delights in elevating every guest interaction.

Reporting directly to the 'Rooms Division Manager', you will oversee daily front desk operations, guide, inspire and support the team, resolve guest challenges with confidence, and ensure all service standards are delivered with precision. Flexibility across weekends and evenings is essential.

Key Responsibilities:

• Oversee daily Front Office operations including check-in, check-out, and guest service touchpoints
• Act as the hotel’s key leader-on-duty during rostered shifts
• Coaching, mentoring, and supporting Guest Service Agents
• Handle guest enquiries and issues with professionalism, care, and confidence
• Ensure brand, grooming, and luxury service standards are consistently exceeded
• Manage cash handling, nightly audit checks, and operational reporting
• Strengthen communication across hotel departments for seamless guest experiences
• Uphold all safety, security, and compliance procedures

About You:

• Experience in a Front Office supervisory, assistant manager, or duty manager role within a 5-star hotel
• A calm, confident, and guest-focused leadership style
• Strong communication and problem-solving abilities
• Ability to multitask within a fast-paced luxury environment
• Strong understanding of front office operations and standards
• Experience with Opera / Opera Cloud highly regarded
• Immaculately presented with a passion for service excellence
• Full Australian working rights required

Benefits:

• Accor Hotels discounted room rates
• Discounts on food & beverage across all Oscars Group venues
• Internal training & online learning resources
• Career progression opportunities across 45+ Oscars Group venues
• Employee Assistance Program (EAP)
• Reward & recognition programs

About Us:

Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986. Today, we are one of Australia’s largest privately owned hospitality groups, with a growing portfolio of 45+ venues across NSW, QLD, VIC, and SA – spanning accommodation hotels, pubs and gaming, restaurants, conference and event centres, and more.

If you are a polished, guest-focused professional with Front Office experience, we want to hear from you. Apply today and join The OSCARS Group team at The Brighton Hotel!

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