Front of House Concierge

Gilbert + Tobin; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

26 weeks paid parental leave

Additional annual leave

Subsidised café and gym membership

End of trip facilities

Exclusive retail discounts

Social events

Job summary

Gilbert + Tobin is seeking a polished Front of House and Concierge to join its client-facing team in a premium corporate setting in Sydney. You will manage the client floor experience, coordinate internal and external events, and provide seamless support in a fast-paced law firm environment.

The role demands exceptional attention to detail, superior organisational skills, and the ability to anticipate client needs with discretion and professionalism.

Qualifications

• Experience in corporate, boardroom service, concierge, reception, or premium client-facing environments.
• Professional demeanour and refined personal presentation.
• Strong communication and interpersonal skills.
• Service-driven approach and attention to client discretion.
• Ability to multitask and stay composed under pressure.

Responsibilities

• Provide professional Front of House and concierge support for clients and visitors.
• Manage traffic flow within reception and client floor areas.
• Coordinate meeting room setups, catering, and presentation standards.
• Liaise with internal teams to ensure smooth client movements and meetings.
• Deliver a seamless, high-standard client experience from arrival to departure.

Skills

Professional presentation

Communication skills

Interpersonal skills

Proactive service

Attention to detail

Multitasking

Independent & collaborative work

Meeting room coordination

Tools

Condeco

Job description

Gilbert + Tobin is built on enduring values of excellence, trust, respect, integrity and good corporate citizenship. We are a leading firm with over 500 lawyers, trusted by our clients to navigate today’s increasingly complex world.

We are purpose-built for our clients’ most complex work - across transactions, disputes and regulation. Our partners are leaders in their fields, delivering the highest quality of legal advice and providing an exceptional edge for our clients. They also provide our lawyers the opportunity to work with and learn from them. We are innovators in the use of technology, redefining value and service in the legal industry.

Our open, merit-based culture attracts and inspires the best legal talent. Founded in 1988, G+T’s journey has been one of relentless ambition and rapid progress, achieving extraordinary success in just over three decades.

We remain as determined as ever to be the best it’s possible to be.

About the Role

We are seeking a polished, enthusiastic, and highly professional Front of House and Concierge to join our dynamic and high-performing team.

This is a client-facing role suited to an individual who thrives in a premium corporate hospitality environment and takes pride in delivering exceptional service standards. You will be responsible for managing the client floor experience, coordinating internal and external events, and providing seamless Front of House support to clients, guests, and stakeholders within a top-tier legal environment.

The successful candidate will demonstrate exceptional attention to detail, strong organisational capability, and the ability to anticipate client needs while maintaining discretion, professionalism, and composure in a fast-paced environment.

Key Responsibilities

Front of House Concierge

• Provide professional Front of House and concierge support for clients and visitors
• Manage traffic flow within the reception and client floor areas
• Liaise with internal teams to ensure smooth client movements and meeting coordination
• Handle client and guest enquiries with professionalism, discretion, and efficiency
• Oversee and maintain all client-facing boardrooms, meeting rooms and hospitality areas to ensure they are presented to the highest standard at all times
• Warmly welcome clients and guests, ensuring a seamless and professional experience from arrival through to departure
• Anticipate client requirements and respond promptly and professionally to all requests
• Coordinate meeting room set-ups, catering requirements, and presentation standards

About You

To be successful in this role, you will possess:

• Previous experience in corporate, boardroom service, concierge, reception, and premium client-facing environments
• Exceptional personal presentation and professional demeanour
• Outstanding communication and interpersonal skills
• A proactive and service-driven approach
• Strong attention to detail and excellent organisational skills
• The ability to multitask and remain composed under pressure
• A flexible and adaptable approach with the ability to work independently and collaboratively
• Experience using meeting room booking systems such as Condeco (preferred but not essential)

We are looking for someone who is passionate about delivering exceptional client experiences and understands the importance of professionalism, discretion and five-star service within a corporate environment. This role is ideal for someone who enjoys managing high-level client interactions within a professional services setting.

What We Offer

• A supportive and flexible work environment.
• Top of market remuneration and a range of benefits including 26 weeks paid parental leave, additional annual leave, subsidised café and gym membership, end of trip facilities, exclusive retail discounts, social events and much more, which you can viewhere .
• Beautiful sunlit open-plan offices with panoramic views of the city and easy access to public transport, restaurants, cafes and exercise facilities.

Additional Information

We are committed to providing and maintaining a diverse and inclusive environment and a culture where everyone feels valued and empowered to contribute.