Front of House Attendant

The Baker's Duck; Toowoomba Regional; On-site; AUD 28,000 - 34,000; Full time

Job summary

The Baker’s Duck in Toowoomba is expanding and seeking Front of House Attendants to join our artisan bakery team as we open a second store. You’ll greet customers, share product knowledge, and craft high-quality beverages with care in a welcoming space.

You’ll work closely with the Front of House team to deliver memorable hospitality, maintain displays, and support a positive culture during early mornings, afternoons, weekends and public holidays.

Qualifications

• Experience in cafe, bakery, hospitality or customer service is valued.
• Warm, energetic and guest-focused approach expected.
• Willingness to learn and contribute to team culture.

Responsibilities

• Deliver warm hospitality that makes customers feel welcome.
• Confidently share product knowledge and guide choices.
• Process transactions accurately through POS systems.
• Maintain clean, organized displays and service areas.
• Work with the team to create a positive, high-performing environment.
• Rostered shifts may include early mornings, weekends and holidays.

Skills

Hospitality

Customer service

Teamwork

Attention to detail

Reliability

POS knowledge

Tools

POS systems

Job description

The Baker’s Duck | Join our artisan bakery team

Excitedly we are opening our second store in Toowoomba and we’re looking for a number of warm, energetic and customer-focused Front of House Attendants to be the face of our brand and help bring our hospitality to life.

At The Baker's Duck, we’re more than a bakery — we’re passionate about creating memorable experiences that leave our community feeling cared for, not just served. Guided by a love of artisan methods and exceptional food, we craft every product with intention, care, and pride.

Every creation is shaped by skilled hands and made to be savoured. We believe quality is found in every detail, and every team member plays an important role in delivering the experience our customers know and love.

About the role

As a Front of House Attendant, you are the connection between our craft and our community. You’ll create meaningful experiences through genuine hospitality, exceptional service, and attention to detail.

This role is more than taking orders and serving coffee — it’s about creating moments. You’ll warmly welcome every customer, confidently share product knowledge, prepare high-quality beverages, and help create a space that feels inviting, vibrant, and memorable.

You’ll work closely with our Front of House team and contribute to an environment where people genuinely enjoy coming to work.

This role may include early mornings, afternoons, weekends and public holidays as part of our seven-day trade. Work hours are rostered generally between 5am - 5pm.

What you'll be doing

• Deliver warm, genuine hospitality that leaves customers feeling welcomed and cared for
• Build natural customer connections and create memorable experiences
• Confidently communicate product knowledge and guide customer choices
• Thoughtfully recommend products and enhance customer experiences
• Prepare high-quality house-made beverages with consistency and care
• Process transactions accurately through POS systems
• Maintain clean, organised and visually appealing displays and service areas
• Follow cleaning and operational procedures consistently
• Work collaboratively with your team to create a positive and high-performing environment
• Share customer feedback and insights to support ongoing improvement
• Market stalls customer service.

What we're looking for

You are someone who:

• Loves people and naturally creates positive interactions
• Has a genuine passion for hospitality and customer experience
• Brings warmth, energy and attentiveness into every interaction
• Takes pride in presentation and attention to detail
• Is reliable, proactive and solutions-focused
• Can work efficiently while maintaining exceptional customer care
• Thrives in a team environment and enjoys contributing to a positive culture
• Is eager to learn and continually improve

Previous café, bakery, hospitality or customer service experience is valued, but attitude, warmth and willingness to learn are equally important.

What success looks like

• Customers feel genuinely welcomed, remembered and valued
• Service is smooth, efficient and enjoyable
• Product knowledge enhances the customer experience
• Displays and service spaces are consistently beautiful and inviting
• You contribute positively to team culture and energy

Why join The Baker’s Duck?

• Be part of a passionate and supportive team
• Work in a values-driven environment that prioritises people and quality
• Grow your hospitality and product knowledge
• Play an important role in creating experiences our community loves
• Join a workplace where every team member genuinely matters

If you love great food, meaningful hospitality, and creating experiences that brighten someone's day, we'd love to hear from you.