Front Desk Engagement Specialist – Onsite, Sydney

My Guardian; Sydney; On-site; AUD 48,000 - 64,000; Full time

Job summary

My Guardian is seeking a Front Desk Engagement Officer to join our Sydney Olympic Park office. This full‑time onsite role handles a high volume of inbound enquiries, delivers exceptional customer service, and directs calls to the right teams.

You will welcome visitors, support front‑of‑house operations, and collaborate with clinical and operational teams to maintain accurate records and a premium customer experience every day.

Qualifications

• Previous experience in customer service, reception, contact centre, or phone‑based support roles.
• Exceptional communication and interpersonal skills.
• Ability to multitask and manage competing priorities.
• Strong problem‑solving and organisational skills.
• A calm, professional, and friendly approach under pressure.
• High attention to detail and confidence using multiple systems.
• Experience within aged care, healthcare, NDIS, or community services is highly regarded.

Responsibilities

• Manage a high volume of inbound calls and enquiries.
• Professionally triage and direct calls to the appropriate departments.
• Support clients, carers, families, and stakeholders with warmth and professionalism.
• Handle urgent and sensitive matters calmly and efficiently.
• Welcome visitors and support front‑of‑house operations.
• Monitor shared inboxes and assist with administrative support.
• Liaise closely with operational and clinical teams.
• Maintain accurate records and communication notes.
• Deliver a premium customer experience at every interaction.

Skills

Customer service

Communication skills

Multitasking

Organisational skills

Calm under pressure

Attention to detail

Interpersonal skills

Job description

My Guardian is seeking a Front Desk Engagement Officer to join our Sydney Olympic Park office. This full‑time onsite role handles a high volume of inbound enquiries, delivers exceptional customer service, and directs calls to the right teams.

You will welcome visitors, support front‑of‑house operations, and collaborate with clinical and operational teams to maintain accurate records and a premium customer experience every day.