Front Desk & Customer Experience Coordinator

Mulpha HR; Gold Coast City; On-site; AUD 50,000 - 65,000; Full time

Job summary

A leading service organization in Gold Coast City is looking for a Receptionist and Customer Service Coordinator to manage inbound communication and support for sales queries. The role involves answering phone calls, managing e-mail queries, and directing visitors. Ideal candidates are confident communicators with customer service experience and strong attention to detail. Benefits include career progression opportunities, discounts on dining, and wellbeing programs. This is a full-time position offering a dynamic work environment.

Benefits

Hotel and Dining Discounts

Birthday Leave

Free Car Parking

Wellbeing Hub / Healthcare Discounts

Qualifications

• Confident communicator in person and on the phone.
• Experience in a customer service-based role.
• Strong attention to detail and data entry skills.

Responsibilities

• Answering inbound phone calls to provide support.
• Managing multiple high-volume inboxes for customer queries.
• Welcoming and directing on-site visitors.

Skills

Communication skills

Tech savvy

Customer service experience

Attention to detail

Teamwork

Job description

A leading service organization in Gold Coast City is looking for a Receptionist and Customer Service Coordinator to manage inbound communication and support for sales queries. The role involves answering phone calls, managing e-mail queries, and directing visitors. Ideal candidates are confident communicators with customer service experience and strong attention to detail. Benefits include career progression opportunities, discounts on dining, and wellbeing programs. This is a full-time position offering a dynamic work environment.