Fraud Operations Team Lead — 24/7 Contact Center

Macquarie Group; Council of the City of Sydney; On-site; AUD 100,000 - 130,000; Full time

Job summary

A global financial services company in Sydney is seeking a Team Manager for their Client Protect team. In this role, you will lead a team dedicated to safeguarding clients and preventing fraud. The position requires proven leadership skills, a deep understanding of the fraud landscape, and a passion for developing team members. The company offers a supportive environment and a range of benefits, including hybrid working arrangements.

Benefits

Wellbeing leave day

Service bonus leave days

Paid parental leave

Paid volunteer leave

Employee Assistance Program

Learning and development opportunities

Flexible working arrangements

Qualifications

• Proven leadership experience within a risk, compliance, or fraud prevention function in a banking or financial services environment.
• Deep understanding of the fraud landscape, including application fraud and identity takeover.
• Strong problem-solving and critical-thinking skills, with a strategic mindset.

Responsibilities

• Lead and develop a high-performing team of fraud consultants.
• Drive performance in identifying and preventing fraudulent activity.
• Manage high-stakes escalations with professionalism.

Skills

Leadership experience in risk or fraud prevention

Understanding of fraud landscape

Coaching and team development

Problem-solving skills

Communication and stakeholder management

Job description

A global financial services company in Sydney is seeking a Team Manager for their Client Protect team. In this role, you will lead a team dedicated to safeguarding clients and preventing fraud. The position requires proven leadership skills, a deep understanding of the fraud landscape, and a passion for developing team members. The company offers a supportive environment and a range of benefits, including hybrid working arrangements.