Franchise Support Specialist

Lift Brands (Australia) Pty Ltd; Brisbane; Presencial; AUD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Car allowance

Phone allowance

Five weeks annual leave

Birthday leave

Fitness club access

Descripción de la vacante

Lift Brands (Australia) Pty Ltd, the parent of Snap Fitness and FitnessOnDemand, is seeking a Franchise Support Specialist to drive growth across our network. You will empower franchisees and club managers to meet performance targets, optimise day-to-day operations, and ensure compliance with franchise standards and IT systems.

You will guide clubs on operations, memberships, local marketing, onboarding, and staff development while delivering practical insights that support business growth and

Formación

• Guide clubs on optimising operations and growing memberships.
• Provide support for onboarding, marketing strategies and staff development.
• Monitor compliance with franchise standards and IT systems.

Responsabilidades

• Guide clubs on optimising operations, growing memberships, and achieving compliance with franchise standards.
• Provide support for fitness programs, member onboarding, and club fitness challenges to enhance retention.
• Assist with local and digital marketing strategies, performance analysis, and event planning to increase lead generation.
• Mentor new clubs during opening phases and promote staff development through training pathways.
• Contribute to maintaining workplace safety and a positive, productive club environment.

Conocimientos

Franchise operations

Performance analysis

Stakeholder communication

Project management

Descripción del empleo

Receive a competitive base salary + car allowance + phone allowance

Excellent career progression and development opportunities in an innovative, global business. We’re committed to continuing improvement and have exciting plans for the future – grow your career with us!

Get your birthday off and up to five (5) weeks annual leave - giving you ample time to relax and unwind

High-Performance Culture - join a winning team that is committed to excellence, celebrates success, and supports each other to achieve outstanding results.

Collaborating with a talented executive team - an opportunity to make a significant impact on business growth.

Complimentary access to Snap Fitness and a Fitstop location.

About the Role

Reporting to the National Operations Manager you’ll play a pivotal role in driving growth across our Snap Fitness network by empowering Franchisees and Club Managers to meet and exceed performance targets. As a Franchise Support Specialist, you'll support franchisees and club managers across five key pillars: People, Product, Program, Presence, and Process. With a focus on optimising day-to-day club operations, you’ll ensure smooth performance while monitoring compliance with our franchise and IT systems. You'll be instrumental in helping clubs reach their full potential and providing critical insights to drive operational success. If you’re passionate about fostering growth and operational excellence, this role is the perfect fit for you!

Tasks & Responsibilities

Guide clubs on optimising operations, growing memberships, and achieving compliance with franchise standards.

Provide support for fitness programs, member onboarding, and club fitness challenges to enhance retention.

Assist with local and digital marketing strategies, performance analysis, and event planning to increase lead generation.

Mentor new clubs during opening phases and promote staff development through training pathways.

Contribute to maintaining workplace safety and a positive, productive club environment.

About you

You’re a proactive and results-driven individual who thrives in a fast-paced, dynamic environment. With strong problem-solving skills, you’re able to identify opportunities for improvement and provide practical solutions that support club success. Your ability to build relationships and communicate effectively with franchisees and club managers ensures you can offer valuable guidance across multiple areas. You’re highly organised, able to manage multiple priorities, and have a keen eye for detail, particularly when it comes to compliance and operational efficiency. Most importantly, you’re passionate about fostering growth, supporting teams, and driving operational excellence.

About us

As the parent brand to Snap Fitness and FitnessOnDemand - and partner in Fitstop - Lift Brands strives to create happy,healthy lifestyles for ourcustomers,Franchisees,andteammembers. Each company in the Lift Brands portfolio has its own unique specialty that helps create the foundation for physical and mental wellness.