Forward Deployed Engineer

Nexon Asia Pacific; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Nexon Asia Pacific is seeking a Forward Deployed Engineer to work on-site with customer teams in Melbourne, embedding into their workflows and driving AI agent-enabled processes to production.

You will design, build, deploy, and optimize multi-agent solutions, partnering with clients to deliver measurable business impact and reusable agent assets for future opportunities.

Qualifications

• 5+ years in software engineering or related roles with production AI experience.
• Ability to map and redesign business processes for agent workflows.
• Strong knowledge of agent frameworks and integration patterns.
• Comfort working directly with customers from frontline staff to executives.

Responsibilities

• Embed with customer teams on site to learn business processes and identify value.
• Redesign processes to maximize agent performance and prioritise use cases.
• Build and deploy production-grade agents and multi-agent workflows with APIs and connectors.
• Own health, cost, guardrails and outcomes of agents in production and continuously tune them.
• Drive adoption and scale solutions into reusable assets for the customer.

Skills

Agent design

AI agents

Customer engagement

LLM applications

Tools

LangGraph

Claude Agent SDK

OpenAI Agents SDK

Copilot Studio

Job description

As a Forward Deployed Engineer, you'll work embedded inside our customers' businesses. You'll reimagine their processes, find the agentic use cases that matter most, and then build agents, deploy them and oversee them in production. You'll be the person who takes a customer from "we should do something with AI" to agents delivering measurable results.
What you'll do

• Embed and discover:work on site with customer teams to learn how the business really runs, map processes and pinpoint where agents can create value.
• Reimagine and prioritise:redesign processes around what agents and people each do best, then size and prioritise use cases and present the roadmap to customer leadership.
• Build and deploy:design and build production-grade agents and multi-agent workflows. Integrate them with customer systems through APIs, MCP and connectors, and prove quality with evals before go-live.
• Oversee and improve:own the health, cost, guardrails and business outcomes of agents in production, and keep tuning them.
• Grow and share:drive adoption, find the next opportunity, and turn your solutions into reusable assets for the Agent Factory.

As a Forward Deployed Engineer, you'll work embedded inside our customers' businesses. You'll reimagine their processes, find the agentic use cases that matter most, and then build agents, deploy them and oversee them in production. You'll be the person who takes a customer from "we should do something with AI" to agents delivering measurable results.
What you'll do

• Embed and discover:work on site with customer teams to learn how the business really runs, map processes and pinpoint where agents can create value.
• Reimagine and prioritise:redesign processes around what agents and people each do best, then size and prioritise use cases and present the roadmap to customer leadership.
• Build and deploy:design and build production-grade agents and multi-agent workflows. Integrate them with customer systems through APIs, MCP and connectors, and prove quality with evals before go-live.
• Oversee and improve:own the health, cost, guardrails and business outcomes of agents in production, and keep tuning them.
• Grow and share:drive adoption, find the next opportunity, and turn your solutions into reusable assets for the Agent Factory.

What you'll bring

Essential

• 5+ years in software engineering, solutions engineering, automation or technical consulting, including hands-on experience shipping AI agents or LLM applications to production.
• A strong command of agent design: tool use, orchestration, memory, retrieval (RAG), MCP integration, human-in-the-loop design and evaluation.
• Experience with at least one agent framework, such as LangGraph, the Claude Agent SDK, the OpenAI Agents SDK or Copilot Studio.
• The ability to analyse and redesign business processes, and the confidence to work directly with customers from frontline staff to executives.

Desirable

• Experience with LangChain, LangGraph or LangSmith, including Fleet.
• Familiarity with business application platforms (CRM, ERP, Customer Service, HRIS etc)
• Experience in a forward deployed or customer-facing engineering role.