Food Runner Cowboys Bar & Grill

Legends Global; Casino; On-site; AUD 30,000 - 60,000; Full time

Job summary

A hospitality service provider in Casino, New South Wales, seeks a Runner to deliver food efficiently and enhance guest experiences. Responsibilities include ensuring timely delivery, monitoring guest satisfaction, and assisting with restaurant cleanliness. The ideal candidate is proficient in the food and beverage industry, with the ability to work in a fast-paced environment. This role requires strong communication skills, teamwork, and a commitment to exceeding guest expectations, while maintaining hygiene and appearance standards.

Qualifications

• Must have a high school diploma.
• At least one year of experience in food and beverage as a busser or food runner.
• Ability to carry three entrée plates for long distances.

Responsibilities

• Deliver food and beverages from kitchen to guests timely.
• Ensure guest satisfaction and address requests.
• Monitor restaurant cleanliness and assist with clearing tables.

Skills

Carry three entrée plates

Effective communication

Fast-paced environment

Guest relations

Education

High school diploma

Job description

THE ROLE

The primary responsibility of a Runner is to deliver food from the kitchen to guests as quickly and efficiently as possible to ensure great guest experiences.

Essential Functions

• Deliver food and beverages from kitchen to guests in a timely and organized manner utilizing key information on kitchen tickets including table and seat numbers.
• Lead communication between the servers and culinary team.
• Read kitchen tickets to ensure quality and accuracy of all orders.
• Monitor and observe guests dining experience - Ensure guests are satisfied with the food and service – check with customers to make sure they have everything they need each time you arrive at a table.
• Respond appropriately to guest requests. Communicate guest requests to server immediately.
• Responsible for the overall cleanliness of the restaurant and service areas.
• Assist bussers as needed with clearing tables, especially with large parties and during peak periods.
• Provide guidance to guests including dining options and general attraction information.
• Perform general cleaning tasks to adhere to health and safety standards.
• Complete other duties as assigned by supervisor.

Qualifications

• Must have a high school diploma.
• Has been working in the food and beverage industry as a busser or food runner for at least one year.
• Must have the ability to skillfully carry three entrée plates at the same time for long distances up to 150 ft.
• Ability to retain and recite menu details.
• Have an understanding of the expo process in a fine dining restaurant.
• Must have excellent knowledge of food and beverage preparations, table settings, service standards, guest relations and etiquette.
• Must be able to succeed in a face paced environment.
• Must maintain personal hygiene and a well-groomed appearance standards.
• Ability to work independently or in a team setting during set up and execution of service.
• Willingness and drive to exceed the guest expectations.
• Ability to effectively listen and take direction from supervisor.
• Ability to work under pressure while maintaining a smile.
• Ability to transport up to 50lbs on a continuous basis.
• Ability to be standing and walking for long periods of time.
• Must be able to read kitchen tickets and understand seat number, table numbers and course breakdowns.
• Ability to work long hours and flexible shifts including: mornings, nights, weekends and holidays

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.