Food & Beverage Attendant (In Room Dining Specialist)

AccorHotel; South Australia; On-site; AUD 30,000 - 60,000; Part time

Job summary

A prominent hospitality company in South Australia is seeking a Part Time Food & Beverage Attendant (In-Room Dining Specialist). This role involves ensuring accurate order delivery, maintaining cleanliness, and providing exceptional service. Candidates should possess a Certificate II or III in Hospitality and RSA certification. Previous food service experience and strong customer service skills are essential. The position includes opportunities for career growth and various employee benefits, while working in an inclusive environment.

Benefits

Employee benefit card

Learning programs

Career growth opportunities

Laundered uniform

Duty meal

Qualifications

• Previous experience in food & beverage service or hotel room service is highly desirable.
• Clear and courteous communication, both verbal and written.
• Ability to handle complaints and requests with professionalism.

Responsibilities

• Take guest orders via phone or digital systems.
• Prepare trays and trolleys according to hotel standards.
• Deliver food and beverages promptly.

Skills

Attention to detail

Time management

Customer Service

Professionalism

Adaptability

Education

Certificate II or III in Hospitality

Responsible Service of Alcohol (RSA)

Tools

POS systems

Job description

Pullman Adelaide F&B operations are scaling up and we are seeking Part Time Food & Beverage Attendants (In-Room Dining Specialist) being the face of heartfelt hospitality delivering exceptional food and beverage experiences directly to guests rooms. You ensure every order is accurate beautifully presented and delivered with warmth and professionalism enhancing the overall guest experience.

Key Duties

• Take guest orders via phone or digital systems with accuracy and courtesy
• Prepare trays and trolleys according to hotel standards and guest preferences
• Deliver food and beverages promptly ensuring presentation and service excellence
• Set up in-room dining experiences with attention to detail and guest comfort
• Clear trays and trolleys from rooms and corridors in a timely and discreet manner
• Maintain cleanliness and hygiene in all service areas
• Handle guest feedback and resolve issues with empathy and efficiency
• Collaborate with kitchen and service teams to ensure smooth operations

Qualifications

To be successful as a Food & Beverage Attendant (In-Room Dining Specialist) it takes more than just delivering mealsits about creating memorable guest moments with precision warmth and polish.

Success in this role hinges on impeccable attention to detail strong time management and an intuitive understanding of guest expectations. Youll need to communicate clearly work seamlessly across departments and key stakeholders and stay calm under pressure all while maintaining a professional demeanor and immaculate personal presentation. Most importantly its your genuine heartfelt hospitality adaptability and pride in service that set the tone for an exceptional in-room dining experience.

• Certificate II or III in Hospitality (or equivalent)
• Responsible Service of Alcohol (RSA) certification
• Previous experience in food & beverage service or hotel room service is highly desirable
• Clear courteous communication both verbal and written
• Customer Service Excellence with the ability to anticipate guest needs and personalize service
• Ability to handling complaints or requests with professionalism
• Proven record for exceptional time management & multitasking while maintaining quality
• Sound understanding of food safety principles allergens and dietary needs.
• Familiarity with POS systems and room service protocols is an asset
• Discretion & Professionalism Maintains guest privacy and delivers service with grace
• Team-Oriented Works collaboratively with kitchen housekeeping and front office
• Adaptability Handles high-pressure situations and last-minute requests with ease
• Presentation & Grooming Maintains a clean professional appearance at all times

Additional Information

Feel Valued: that’s our commitment to you.

What does that mean To us feeling valued means inspiring progress for you as an individual for our teams and for our shared communities. We should all be inspired and inspiring.

Why You'll Feel Right at Home Here

• Join two powerhouse brands under Accor known for excellence innovation and heart-warming service
• Collaborate with passionate professionals who bring energy ideas and a little sparkle to every shift
• Be part of a culture that celebrates progress performance and perfectly poured barista coffee!

What is in it for you

• ALL Heartist Employee benefit card offering discounted rates in Accor worldwide (Accommodation Food & Beverage as well as great discounts with our partners including car hire travel health insurance and technology)
• Learning programs through our Learn your Way Academy platforms ongoing training and development opportunities (self-pace virtual webinars face to face)
• A genuine opportunity to build a career with Australias largest hotel operator industry leading training opportunities
• A team of experienced professionals to grow alongside with
• Ability to make a difference through our Corporate Social Responsibility activities
• Laundered Uniform
• Duty Meal

But the best of all A team of likeminded professionals who love what they do being inspired and inspiring.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities. By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work

No

Employment Type

Part-time

Key Skills

Time Management, Customer Service, Hotel Experience, Taleo, Hospitality Experience, Industrial Cleaning, Laundry, Guest Relations Experience, Host/Hostess Experience, Cleaning Experience, Custodial Experience, Commercial Cleaning

Vacancy: 1