Floor Manager : Highpoint (FTC)

Cari; City of Melbourne; On-site; AUD 75,000 - 110,000; Full time

Job summary

Sephora Melbourne is seeking a Floor Manager (Senior Beauty Advisor) to lead a dynamic team in a premium, high-volume store. This full-time, fixed-term role runs until March 2027 and requires strategic leadership, customer obsession, and strong commercial acumen.

You will manage a team of 20+ advisors, coach for high performance, and ensure exceptional client service on the shop floor. Opportunity to advance within a global luxury beauty retailer.

Qualifications

• Extensive retail management experience including P&L, sales forecasting, people management and training, stock control and visual merchandising.
• Proficient in Microsoft Office Suite for data interpretation and reporting.
• Experience leading high-performing teams in premium retail environments.

Responsibilities

• Lead a team of 20+ beauty advisors to deliver exceptional client experiences.
• Drive a high-performance selling culture and exceed KPIs through coaching.
• Utilise store data to inform decisions in collaboration with Store Manager and other leaders.
• Oversee client and team matters on a fast-paced floor as CEL (Client Experience Lead).
• Partner with management to ensure operational excellence and a premium Sephora experience.

Skills

Retail leadership

P&L management

Sales forecasting

People management

Stock control

Visual merchandising

MS Office

Tools

MS Office

Reporting tools

Job description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking yourpotentialand making a difference every day. Together, we belong to something beautiful.

Be part of Sephora's management team at our Highpoint store as a Floor Manager(Senior Beauty Advisor), on aFull-Timebasis on afixed-term contract until March2027. This is a pivotal role designed for experienced leaders. This is an exceptional opportunity for a boutique manager looking to make their way into large format stores within a global business. We are seeking individuals who are ready to bring their strategic vision, proven leadership, and passion for luxury retail to a leading global beauty retailer.

The Impact You'll Make:

As a Floor Manager, you will play a critical role in shaping the client experience and leading a dynamic team. The scope, team size, and commercial exposure you will gain in this role are comparable to senior leadership positions in smaller retail brands. You will lead teams of 20+ beauty advisors, fostering a high-performance culture and ensuring operational excellence. This is ideal for Store Managers or Assistant Managers from smaller-format retailers looking to transition into a larger, high volume and premium retail environment.

You will be instrumental in:

• Strategic Leadership:Embodying Sephora’s DNA of delivering a curated, innovative prestige beauty experience, serving as a role model and mentor to the team.
• Commercial Acumen:Driving a high-performance selling culture to exceed Key Performance Indicators (KPIs) and consistently elevate team capabilities through targeted coaching and development.
• Data-Driven Decisions:Utilizing and interpreting reporting data to inform operational decisions, collaborating closely with the Store Manager, Assistant Store Manager, and fellow Senior Beauty Advisors.
• Effective Communication:Facilitating open and constructive communication within your team, providing impactful feedback, and maintaining consistent dialogue with the wider management team.
• Operational Command:Serving as the Client Experience Lead (CEL), confidently overseeing client and team matters within a fast-paced environment and making critical store decisions.

In this role, you will gain exposure across all our categories - beauty, skincare, haircare, and wellness - along with comprehensive involvement in sales management and back-of-house operations. You will receive extensive initial onboarding training and continuous professional development through our unique online learning platform and field trainers. As part of Sephora and the LVMH community, your options for career growth within our global group of high-end luxury brands are endless.

We are looking for leaders who:

• Possess extensive retail management experience, including managing profit and loss, sales forecasting, people management and training, stock control, and visual merchandising.
• Are proficient in using the Microsoft Office Suite for data interpretation and daily reporting.
• Are hands-on leaders, passionate about being on the sales floor to motivate, coach, and empower their team members to achieve excellence.
• Demonstrate a deep passion for delivering exceptional client service and creating an unparalleled experiential retail environment that embodies the Sephora brand.
• Are committed to fostering a strong and positive culture where every team member is valued, recognized, and enabled to succeed through continuous feedback, career development, coaching, learning, and recognition.
• Have a proven track record of exceeding sales targets and KPIs, driven by a results-oriented mindset.
• Are available to work a rotating roster that supports store needs, including key trading times such as late nights, weekends, and public holidays (our busiest days are Thursday to Sunday).

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.