Financial Hardship Navigator — Empathetic & Impactful

Rapid Loans; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading loan provider in Gold Coast City is seeking a dedicated Financial Hardship Officer to provide compassionate support to customers in financial distress. The role involves managing hardship applications, assessing financial situations, and implementing tailored repayment arrangements. Ideal candidates will have experience in hardship or collections and strong organisational skills. Join a supportive team and make a meaningful impact on customers' lives.

Benefits

Supportive team environment

Opportunities for professional growth

Immediate start for the right candidate

Qualifications

• Experience in hardship, collections, or customer service in a lending environment.
• Solid understanding of financial hardship principles.
• Strong organisational and problem-solving skills.

Responsibilities

• Review and manage hardship applications from customers.
• Assess each customer’s financial situation.
• Develop and implement sustainable repayment arrangements.

Skills

Experience in hardship or collections

Customer service in a lending environment

Strong organisational skills

Problem-solving skills

Proficiency with CRM platforms

Empathy and customer focus

Job description

A leading loan provider in Gold Coast City is seeking a dedicated Financial Hardship Officer to provide compassionate support to customers in financial distress. The role involves managing hardship applications, assessing financial situations, and implementing tailored repayment arrangements. Ideal candidates will have experience in hardship or collections and strong organisational skills. Join a supportive team and make a meaningful impact on customers' lives.