Financial Crime Operations Manager - Digital

Tabcorp; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible leave

Parental leave (18 weeks)

Event tickets

Wellbeing app access

Corporate discounts

Inclusive culture

Job summary

Tabcorp is seeking a Financial Crime Operations Manager - Digital to lead a team responsible for monitoring customer activity, assessing risk and conducting investigations across the digital portfolio. You will partner with risk, compliance and technology stakeholders to strengthen controls and support responsible growth.

You bring strong people leadership, sound judgement and a passion for protecting customers and businesses in regulated environments.

Qualifications

• Experienced in financial crime, compliance or fraud functions.
• Proven ability leading teams in regulated environments.
• Strong capability in risk assessment and investigations.
• Ability to influence stakeholders across multiple functions.
• Confident making decisions in complex situations.
• Exposure to customer monitoring platforms, case management systems, or financial crime technology solutions is highly regarded.
• Relevant financial crime qualifications such as ACAMS, ICA, or equivalent are desirable.

Responsibilities

• Lead and develop a high-performing financial crime analyst team.
• Oversee customer monitoring and due diligence activities.
• Drive quality investigations and customer risk assessments.
• Manage workflow priorities and operational performance outcomes.
• Partner with risk, compliance and technology stakeholders.
• Identify improvement opportunities across processes and controls.

Skills

People leadership

Financial crime

Regulated environments

Risk assessment

Investigations

Stakeholder influence

Case management systems

Monitors platforms

Tools

Customer monitoring platforms

Case management systems

Financial crime technology solutions

Job description

Financial Crime Operations Manager - Digital

Ready to step into a role where digital innovation and financial crime risk intersect? As customer expectations and regulatory scrutiny continue to evolve, this role helps strengthen how Tabcorp identifies and manages customer risk across its digital business. You will influence the quality, consistency and effectiveness of critical financial crime decisions while leading a capable team that protects customers and supports responsible growth.

Your role, your impact

Reporting to the Senior Manager Customer Monitoring and Assessment, you will lead a team of analysts responsible for monitoring customer activity, assessing risk and investigating potential financial crime concerns across the digital customer portfolio.

• Lead and develop a high-performing financial crime analyst team
• Oversee customer monitoring and due diligence activities
• Drive quality investigations and customer risk assessments
• Manage workflow priorities and operational performance outcomes
• Partner with risk, compliance and technology stakeholders
• Identify improvement opportunities across processes and controls

You bring strong people leadership, sound judgement and a passion for protecting customers and businesses in regulated environments.

• Experienced in financial crime, compliance or fraud functions
• Proven ability leading teams in regulated environments
• Strong capability in risk assessment and investigations
• Ability to influence stakeholders across multiple functions
• Confident making decisions in complex situations
• Exposure to customer monitoring platforms, case management systems, or financial crime technology solutions is highly regarded.
• Relevant financial crime qualifications such as ACAMS, ICA, or equivalent are desirable.

What's in it for you

We know that when we belong, we thrive. That's why we offer:

• Time for moments that matter - from birthdays to cultural leave, flexible public holidays, and 5 days bonus leave
• 18 weeks paid parental leave for every new parent, no matter your role
• Ticketing to some of the country’s biggest racing and sports events.
• Access to our leading wellbeing app and programs to help you be your best
• A range of corporate discounts and special offers with leading retailers
• A diverse and inclusive culture where everyone belongs

Who we are

We're Tabcorp - home to TAB, Sky Racing, and MAX, shaping the future of our industry through digital innovation and cutting-edge technology. With a strong retail presence and a growing digital footprint, we connect customers wherever they play. We're innovators and big thinkers in a fast-paced, exciting sector, committed to safer gambling and responsible play. Here, you'll belong where the action is and make Tabcorp your home ground.

Make your move