Financial Advice Servicing Specialist

TelstraSuper; Melbourne; Hybrid; AUD 60,000 - 110,000; Full time

Benefits offered by this job

Flexible working and leave options

Development and learning opportunities

Health and wellbeing support

Discounts through partners

Job summary

Join a leading financial planning service provider as a Financial Assistant. In this role, you'll enhance client experiences by delivering exceptional service and supporting advisers. With a focus on compliance and client satisfaction, you'll thrive in a hybrid work environment, contributing to a team dedicated to improving financial wellbeing for clients.

Qualifications

• Strong background in client service within financial advice environment.
• Detail-oriented and organized.

Responsibilities

• Provide exceptional customer service throughout the advice journey.
• Manage client records and prepare for appointments.
• Process client applications and requests efficiently.

Skills

Client Service

Communication

Problem Solving

Education

Diploma of Financial Services

University Degree in Related Discipline

Job description

4 days ago Be among the first 25 applicants

TelstraSuper Financial Planning has a long history of providing industry-leading financial planning services for TelstraSuper members and wider Australian community. Our goal is simple - to help clients to improve their financial wellbeing. We have high retention and satisfaction rates and are continually pushing ourselves to improve advice experience for our clients.

The Opportunity

• 12 Month Fixed Term Contract / Full Time
• Hybrid Work - 3 days in the office

Reporting to the Financial Advice Servicing Manager, this role is crucial in delivering exceptional customer service throughout the financial advice journey. This position offers a unique opportunity to work collaboratively with advisers and support teams to ensure clients receive timely, accurate, and comprehensive service across multiple communication channels. Your contributions will directly enhance the client experience and support the delivery of high-quality financial advice.

As a key liaison between clients and advisers, you will manage client records, prepare for appointments, and ensure all client requests and applications are processed efficiently. You will also champion the voice of the client by providing valuable feedback to improve processes and systems, helping to create a seamless and positive experience for both clients and colleagues.

Key Responsibilities:

• Provide exceptional customer service to fund clients throughout the advice journey across multiple channels, ensuring first contact resolution and adherence to service level agreements (SLAs).
• Collaborate with the Advice Delivery team to support a quality and efficient client experience.
• Prepare for client appointments by ensuring both members and advisers have all necessary information well in advance.
• Act as a primary point of contact for clients by resolving administrative enquiries, escalating advice-related questions, and delivering accurate advice documentation.
• Manage client records across all systems, maintaining compliance with advice processes.
• Vet financial plans for basic compliance elements such as fee structures and formatting.
• Process client applications and requests promptly, consistently meeting or exceeding SLAs.
• Handle moderately complex client enquiries via telephone and written communication, escalating complex issues to advisers or appropriate staff when necessary.

About You

The successful candidate will have a strong background in client service within a financial advice environment, supported by relevant qualifications or ongoing studies. You will be detail-oriented, organized, and committed to delivering outstanding outcomes for clients. Your ability to communicate clearly and work collaboratively will ensure you thrive in this role.

Additionally you have:

• Currently undertaking or completed Diploma of Financial Services or ASFA qualifications; a university degree in a related discipline is desirable.
• Demonstrated experience in providing administrative support and client service within financial advice or related financial services.
• Sound knowledge of investment, superannuation, taxation legislation, and Centrelink pensions and benefits.
• Excellent verbal and written communication skills, strong problem-solving abilities, and the capacity to prioritize and manage time effectively.

We’re an Employer of Choice for Gender Equality (WGEA) and believe you should be able to bring your whole self to work so you can be your best every day. We offer a range of benefits to support your work and life including:

• Flexible working and leave options
• Development and learning opportunities to grow yourself and your career
• Health and wellbeing support including flu shots and skin checks
• Discounts through our partners including Telstra

To be eligible to apply, you are an Australian or New Zealand citizenship or have permanent residency status.

Applications close: Friday 23rd of May 2025

No agencies please. TelstraSuper will not accept unsolicited resumes from any source other than directly from a candidate.

www.telstrasuper.com.au

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Finance, Administrative, and Consulting

Referrals increase your chances of interviewing at TelstraSuper by 2x

Get notified about new Financial Assistant jobs in Melbourne, Victoria, Australia.

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 2 weeks ago

Chadstone, Victoria, Australia 3 days ago

Moorabbin, Victoria, Australia 1 month ago

Richmond, Victoria, Australia 1 month ago

Melbourne Airport, Victoria, Australia 2 weeks ago

Hawthorn East, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 6 days ago

Hawthorn East, Victoria, Australia 1 week ago

Southbank, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia
$100,000.00
-
$110,000.00
2 weeks ago

Melbourne, Victoria, Australia 3 days ago

St Kilda, Victoria, Australia
A$60,000.00
-
A$60,000.00
3 days ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 4 days ago

Melbourne, Victoria, Australia
A$85,000.00
-
A$90,000.00
3 weeks ago

Melbourne, Victoria, Australia
A$80,000.00
-
A$83,000.00
5 days ago

Doncaster, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 6 days ago

Abbotsford, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia
A$70,000.00
-
A$105,000.00
3 days ago

Melbourne, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 4 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia A$102,000 - A$102,000 1 week ago

Melbourne, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Dandenong, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.