Field Service Technician

FAAC Technologies Group; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Service van

Wellbeing day

Job summary

FAAC Technologies Group in Melbourne seeks a dedicated Field Service Technician to service, maintain, troubleshoot and repair automated access systems across Victoria, operating from a company service vehicle and representing FAAC to customers. The role requires hands-on electrical/mechanical fault-finding, proactive customer service and accurate reporting.

A current Australian Driver's Licence and an Electrical Fitter Licence or Restricted Electrical Work Licence are essential for this

Qualifications

• Experience as a service technician or maintenance role.
• Strong electrical and mechanical fault-finding skills.
• Current Australian Driver's Licence.
• Electrical Fitter Licence or Restricted Electrical Work Licence.
• Excellent customer service and communication abilities.

Responsibilities

• Diagnose faults and carry out repairs on automated access equipment.
• Perform inspections, testing, commissioning, and technical assessments.
• Provide customers with technical advice and product support.
• Maintain service vehicle stock levels, tools, and equipment.
• Complete service documentation and reports accurately and on time.
• Promote and support preventative maintenance and service agreement programs.

Skills

Electrical troubleshooting

Mechanical fault-finding

Customer service

Time management

Organisational skills

Education

Electrical Fitter Licence or Restricted Electrical Work Licence

Job description

FAAC Technologies Group – Campbellfield VIC

At FAAC Technologies, we provide innovative automation and access control solutions that enhance security, safety, and convenience across a wide range of environments. From automatic doors and gates to advanced access control and parking systems, our technology helps people move safely and efficiently every day.

As a global leader in access and mobility solutions, we are committed to delivering high-performance, sustainable outcomes for our customers. We are now seeking a passionate and self-motivated Field Service Technician to join our team in Melbourne.

About the Role

This is an exciting permanent full-time opportunity for an experienced Field Service Technician who enjoys working autonomously, solving technical challenges, and delivering exceptional customer service.

In this role, you will be responsible for servicing, maintaining, troubleshooting, and repairing a diverse range of automated access solutions across VIC. You will work from a fully equipped company service vehicle and be the face of FAAC Technologies for many of our customers. As such, professionalism, technical expertise, and a customer-first mindset are essential.

Key Responsibilities

• Diagnose faults and carry out repairs on automated access equipment.
• Perform inspections, testing, commissioning, and technical assessments.
• Provide customers with technical advice and product support.
• Maintain service vehicle stock levels, tools, and equipment.
• Complete service documentation and reports accurately and on time.
• Promote and support preventative maintenance and service agreement programs.

Skills & Experience

Experience in one or more of the following areas will be highly regarded:

• Automatic doors and gate automation systems
• Boom gates, sliding gates, swing gates, and bollards
• Speed gates and pedestrian access control devices
• Parking and vehicle access systems
• Access control and security integration solutions
• Electrical troubleshooting and fault finding
• Field service or maintenance environments

About You

To be successful in this role, you will possess:

• Previous experience in a similar service technician or maintenance role
• Strong electrical and mechanical fault-finding skills
• Excellent customer service and communication abilities
• Strong time management and organisational skills
• A current Australian Driver's Licence
• An Electrical Fitter Licence or Restricted Electrical Work Licence (minimum requirement)

Why Join FAAC Technologies?

• A great working environment with continuous professional development, competitive salary and benefits.
• Opportunity to work for a large, successful and rapidly growing global organisation.
• Great company culture with inclusive events throughout the year.
• Tools of the trade provided including service van
• Wellbeing day - that's 6 extra days off per year to focus on wellbeing

Our vision

to be a worldwide leader in high performance solutions for access and mobility needs, in a sustainable way.

Our mission

to offer reliable cutting-edge solutions to access and mobility needs, delivering solid returns to our stakeholders while ensuring respect of people, environment and ethical standards.

Our values

arecentre around: People, Ethics, Aspirations and Strategies.

Explore more at: www.faactechnologies.com/en/ like something that interests you?

Safety is paramount in our Company; we have a zero tolerance to drugs and alcohol. All new employees will be required to undergo a drug and alcohol pre-employment medical and police check.