Field Service Technician

Oshkosh; City of Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

A global equipment provider is seeking a Field Service Technician in Melbourne, Australia. The role involves inspecting and servicing access equipment while ensuring high customer satisfaction. Candidates should have a strong background in mechanical or electrical systems and possess effective communication skills. This position may require travel and is an excellent opportunity for those looking to grow in a dynamic environment.

Qualifications

• Experience in a similar role with mechanical, hydraulic, and electrical skills.
• Strong communication skills both written and verbal.
• Drivers licence required and ability to travel as needed.

Responsibilities

• Conduct inspections and repairs on-site for various equipment.
• Provide superior customer service and support to clients.
• Complete paperwork and inspection forms in compliance with standards.

Skills

Mechanical skills

Hydraulic systems

Electrical knowledge

Customer service

Communication skills

Time management

Education

Trade qualification in related field

Tools

Web-based software applications

Job description

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

The Field Service Technician role is responsible for attending to customer premises to carry out servicing, inspections, breakdown support and repairs to access equipment including elevating work platforms, lighting towers and telehandlers.

The Field Service Technician is responsible for providing a superior level of customer service and liaise with internal and external stakeholders to ensure the customer needs are met within their given region.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These duties are not meant to be all-inclusive and other duties may be assigned.

• Carry out inspections, servicing and repairs of equipment with a focus on elevating work platforms, telehandlers and lighting towers. May work with other types of equipment on occasion such as hydraulic hoses, small diesel engines, etc
• When attending to customer’s sites make every effort to repair machines on site limiting the need to transport the machines off site
• Be available to travel including overnight accommodation when requested
• Responsible for completing all appropriate paperwork and inspection forms required by JLG policy, ANZ Standards and customer and/or site requirements in a timely manner
• Responsible for notifying the Field Service Coordinator if repairs or services can’t be completed during visit and the reason why, where required providing information for the ability to provide the customer a quote
• Providing a superior level of customer service
• Liaising with technical support including the interpretation of manuals where required
• Conduct van audits and stock takes
• General administrative duties relevant to the role including entering accurate job notes
• Generating sales and service leads where possible and collaborating with the team
• Maintain personal retail labour utilization rates as per target
• Be able to contact or visit customer sites to generate additional service work as required and in consultation with the Field Service Coordinator.
• As a Field Service Technician, you are also required to carry out general duties from time to time as requested by management

MINIMUM QUALIFICATIONS

• Previous experience in a similar role – experience with mechanical, hydraulic and electrical advantageous
• Ability to effectively communicate both written and verbal
• Ability to establish rapport with internal and external customers
• Drivers licence
• Proficient Language, Literacy and Numeracy including the ability to write job notes, read safety information, machine manuals and street signs and understand basic numeracy such as time, parts numbers and quantities
• Ability to travel 25%

PREFERRED QUALIFICATIONS

• Trade qualification in elevating work platform technology, heavy vehicle, diesel, automotive, auto electrical or related field
• Strong organizational skills with exceptional follow through and attention to detail.
• Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.
• Ability to work in a fast-paced environment where requirements are constantly changing.
• Experience and proficiency with various web-based software applications that allow for transferrable skills to adequately use our Baseplan system and email
• Working at heights license