Field Customer Service Officer - Hybrid Support

MEGT (Australia) Ltd; City of Brisbane; Hybrid; AUD 50,000 - 70,000; Full time

Job summary

A leading not-for-profit organization in Queensland is seeking an Apprentice Connect Provider to support field staff and customers. The role involves outstanding customer service, administrative tasks, and maintaining accurate records. Ideal candidates will possess strong communication and analytical skills, and a commitment to customer service. The position offers hybrid working options and various company benefits, such as paid parental leave and professional development support.

Benefits

Hybrid & flexible working options

14 weeks paid parental leave after 6 months

$500 My Benefits voucher referral bonus

3 paid Christmas close-down days

Professional development & study support

Qualifications

• Demonstrated ability to interpret and analyse information.
• Strong initiative and ability to self-manage workloads.
• Comfortable managing competing priorities and delivering excellent customer service.

Responsibilities

• Deliver outstanding customer service over the phone and via email.
• Assist with Training Contracts, incentive claims, and related documentation.
• Maintain and update customer records accurately.

Skills

Excellent written and verbal communication skills

Strong attention to detail

Ability to build relationships

High level of computer literacy

Proven experience in meeting KPIs

Job description

A leading not-for-profit organization in Queensland is seeking an Apprentice Connect Provider to support field staff and customers. The role involves outstanding customer service, administrative tasks, and maintaining accurate records. Ideal candidates will possess strong communication and analytical skills, and a commitment to customer service. The position offers hybrid working options and various company benefits, such as paid parental leave and professional development support.