Field-Based Care Access & Onboarding Specialist

Kalyra; South Australia; Hybrid; AUD 60,000 - 70,000; Full time

Job summary

A community-focused organization in South Australia is seeking an Intake Coordinator for their Support at Home team. The successful candidate will be the first point of contact for clients, facilitating the onboarding process and maintaining relationships within the community. Strong customer service and organizational skills are essential for this role, along with a valid Driver’s Licence. This position offers a mix of office and field-based work, making a meaningful impact in the community.

Benefits

Supportive team

Meaningful community impact

Mix of office and field work

Qualifications

• Strong customer service skills are essential.
• Able to communicate effectively and explain services.
• Highly organized with attention to detail.
• Comfortable using care management systems.

Responsibilities

• First point of contact for new clients.
• Respond to enquiries and conduct in-home sign-ups.
• Complete intake documentation and risk screening.
• Coordinate handover to care teams.
• Build relationships with community partners.

Skills

Customer service skills

Communication

Organizational skills

Attention to detail

Driver's Licence

Tools

MS365

Job description

A community-focused organization in South Australia is seeking an Intake Coordinator for their Support at Home team. The successful candidate will be the first point of contact for clients, facilitating the onboarding process and maintaining relationships within the community. Strong customer service and organizational skills are essential for this role, along with a valid Driver’s Licence. This position offers a mix of office and field-based work, making a meaningful impact in the community.