Festive Retail Associate (Max Term) – Chatswood

Koko-Black; Willoughby; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

40% team member discount

Supportive team culture

Upcoming seasonal opportunities

Job summary

Koko Black Group in Chatswood Chase is seeking energetic Christmas Max Term Team Members to help customers find the perfect chocolates and festive gifts during our busy festive season. You will deliver warm, memorable service and support stock and store presentation in a fast-paced retail setting.

Ideal candidates love chocolate, are quick learners, and enjoy working as part of a team. This seasonal role runs from early November through early January with the potential for future opportunities

Qualifications

• Experience in delivering warm, genuine customer experiences.
• Ability to work in a fast-paced retail environment.
• Willingness to learn about products and help customers find gifts.

Responsibilities

• Deliver warm, genuine and memorable customer experiences.
• Learn about our products and confidently help customers find the perfect gift.
• Support product presentation and keep the store looking its best.
• Assist with replenishment, stock and day-to-day store operations.
• Work collaboratively with your team during busy trading periods.
• Bring energy, pace and positivity to every shift.

Skills

Customer service

Retail experience

Team player

Job description

🎄 Join the Koko Team This Christmas – Chatswood Chase

Be part of the sweetest season of the year with Koko Black Group!

Christmas is one of our busiest (and most exciting!) times of the year, and we're looking for energetic and passionate Christmas Max Term Team Members to join our Chatswood Chase team and help us create memorable Koko Moments throughout the festive season.

If you love working with people, thrive in a fast-paced environment and don't mind being surrounded by chocolate, we'd love to hear from you!

Why You'll Love Being Part of Koko Black Group

• Surrounded by chocolate – plus enjoy a sweet 40% team member discount
• Supportive team culture – values-led, collaborative and focused on connection
• Learn and grow – gain experience with a premium Australian retail brand
• Be part of the Christmas magic – join us during our biggest and most exciting trading period
• Potential future opportunities – there may be opportunities to continue with Koko Black Group following the Christmas period

About the Role

As a Christmas Max Term Team Member, you'll be at the heart of our Chatswood Chase store during our busiest time of year.

You'll bring energy, enthusiasm and exceptional service to every shift while helping our customers find the perfect chocolates, gifts and festive treats.

You'll:

• Deliver warm, genuine and memorable customer experiences
• Learn about our products and confidently help customers find the perfect gift
• Support beautiful product presentation and keep the store looking its best
• Assist with replenishment, stock and day-to-day store operations
• Work collaboratively with your team during busy trading periods
• Bring energy, pace and positivity to every shift

About You

We're looking for people who:

• Love working with customers and creating memorable experiences
• Are confident working in a fast-paced retail environment
• Are quick learners and excited to build their product knowledge
• Are friendly, reliable and great team players
• Can bring flexibility and energy during our busiest trading period
• Have previous retail, hospitality or customer service experience – highly regarded, but not essential
• And of course... enjoy chocolate! 🍫

Christmas Availability

To be considered for this opportunity, you'll need to have full availability from 9 November 2026 through to 3 January 2027.

This includes availability across weekdays, weekends, public holidays and key peak trading periods throughout Christmas and New Year.

As this is our busiest time of year, we're looking for team members who can commit to the full Max Term period and be flexible with their availability throughout the season.

Be Part of Something Special

At Koko Black Group, we create more than premium chocolate — we create moments of connection, craftsmanship and delight.

This is your opportunity to join a supportive team, gain valuable retail experience and be part of the excitement of Christmas with one of Australia's premium chocolate brands.

🎄 Apply now to join Koko Black and help us create magical chocolate moments this Christmas!