Family Services Intake Coordinator

VACCA - Victorian Aboriginal Child and Community Agency; Melbourne; On-site; AUD 106,000 - 110,000; Full time

Benefits offered by this job

Professional development and training

Salary packaging

Annual leave loading 17.5%

Agency vehicles for work travel

Employee support and wellbeing

Paid parental leave after 12 months

Opportunity to work with Aboriginal C&

Job summary

VACCA is seeking a dedicated professional to coordinate a culturally safe, family-centred intake service for Aboriginal children and families in Melbourne's northern/outer suburban region. You will build trusted relationships across community and services, ensuring families are connected to the right supports at the right time.

You are a relationship-builder with experience in the family services sector, adept at referrals, case information management and collaborating with communities to

Qualifications

• Experience working with Aboriginal children and families.
• Experience with intake processes and coordinating referrals.
• Strong relationship-building skills with communities, Elders and agencies.
• Commitment to culturally safe practice while working in family services.

Responsibilities

• Coordinate a culturally safe, family-centred intake service for Aboriginal children and families.
• Build trusted relationships across community and service providers to connect families with supports.
• Manage referrals and case information with attention to privacy and accuracy.
• Collaborate with Elders, community and colleagues to improve service delivery and outcomes.

Job description

• Position : Full Time Fixed Term (12 Months)
• Location : Chirnside Park VIC 3116
• Salary : $105,570 - $110,350 Based on level of experience, plus super
• This is an Aboriginal and/or Torres Strait Islander designated only position

The Organisation

The Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community-Controlled organisation that supports and advocates for the Aboriginal Community and is the largest organisation of its kind in Australia. The VACCA team is committed to the organisation's visions and values, passionately providing support, service and advocacy for our children and other vulnerable members of the community.

Our strength lies with our people.

About The Role

Join us in making a difference for Aboriginal children and families. In this role, you will coordinate a culturally safe and family centred intake service, building trusted relationships across community and ensuring families are connected to the right supports at the right time. Your work will help create stronger pathways, better experiences and brighter outcomes.

About You

You are a relationship builder who values community, culture and family. You have experience working with Aboriginal children and families and can create strong partnerships across services to help people access the support they need. You are organised, confident in managing referrals and case information, and skilled at balancing priorities in a busy environment. With a commitment to culturally safe practice, you work collaboratively with families, Elders, community and colleagues to achieve positive outcomes while supporting continuous improvement and best practice across Family Services.

• Desirable:
• Substantial experience working in a client-facing role in the family services sector.
• Experience working directly or indirectly with intake functions and processes.
• Experience working in Aboriginal organisations and with Aboriginal communities.
• Qualifications in Social Work, Psychology and/or Child and Family Welfare or an equivalent related to community services or willingness to obtain.
• Requirements:
• Valid Police Check, a Victorian Working with Children's Check for a paid employee (or willingness to obtain) and a Victorian Driver Licence.
• Current COVID-19 vaccination (Strongly Recommended).

What We Can Offer You

• A supportive environment that includes comprehensive induction
• The support of regular internal supervision
• Professional development and training opportunities
• Attractive salary packaging to increase your take-home pay
• 17.5% loading on annual leave
• Access to agency vehicles for all work-related travel
• Access to Employee support and wellbeing programs
• Paid parental leave after 12 months of ongoing employment
• Opportunity to work and build connection with the Aboriginal Community and culture
• Fitness Passport - allowing you (and your family) access to any of the facilities available on this program

Please note: This is an Aboriginal and/or Torres Strait Islander designated position, classified under Section 12 Special Measures of the Equal Opportunity Act 2010. This employment opportunity is only available to Aboriginal and Torres Strait Islander people

Application closes by Monday 9th November 2026

We are committed to Aboriginal self-determination and supporting strong, safe, thriving Aboriginal communities and aim to ensure every individual is treated with dignity, honouring all cultural backgrounds, abilities, ethnicities, sexual orientations, gender identities and spiritual beliefs.

VACCA is a child-safe organisation and is committed to ensuring the safety and wellbeing of children and young people with zero tolerance for child abuse. All successful applicants will be required to undertake a National Police Record Check and Working with Children Check prior to commencement of employment and periodically following commencement.

VACCA is an equal opportunity employer and has a smoke-free workplace policy