Factual Investigator

Procare Group; Perth; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

A national insurance investigations firm is seeking experienced Factual Investigators in Perth. The role offers autonomy and flexibility, with responsibilities including attending locations, interviewing parties, and preparing reports. Candidates should hold a Certificate III in Investigations and an Investigators Licence. A strong focus on communication skills and attention to detail is essential. Excellent remuneration and employee benefits are provided, including a comprehensive training program and support from a dedicated team.

Benefits

Excellent remuneration

Flexible work arrangements

Retention bonus

Ongoing support from investigations team

Employee benefits for staff

Qualifications

• Hold a Certificate III in Investigations.
• Have a current and valid Investigators Licence.
• Have experience conducting relevant investigations.

Responsibilities

• Attend various locations for investigations.
• Interview parties, take statements and collect evidence.
• Prepare and draft detailed factual reports.

Skills

Workers Compensation investigations

CTP investigations

Written and verbal communication

Attention to detail

Self-motivated

Education

Certificate III in Investigations

Tools

Investigators Licence

Driver's licence

Job description

Procare's Factual Investigation Division is seeking multiple Factual Investigators experienced in Workers Compensation and/or CTP investigations to join our expanding team in Perth and across WA.

As a Factual Investigator your day is designed by you - this role offers a unique opportunity for variety and autonomy over your working day.

We are keen to hear from anyone seeking full time employment.

We are also open to hearing from those working as contracting entities.

Responsibilities

• Attend various locations, predominantly within Perth and a proportion of work across WA
• Interview appropriate key parties, take statements, collate relevant evidence and produce detailed and accurate reports in a timely manner
• Maintain effective and appropriate communication with our investigations support team and other relevant parties
• Prepare and draft factual reports

Qualifications

• Hold a Certificate III in Investigations
• Have a current and valid Investigators Licence (Agent licence also required for subcontracting work)
• Have a current and valid driver's licence and vehicle
• Experience conducting Workers Compensation or CTP investigations is highly desirable
• Experience working with the Insurance Commission of Western Australia
• Have excellent written and verbal skills
• Strong attention to detail with the ability to effectively communicate both written and verbally
• Are self‑motivated and able to work within strict time frames
• If a contractor: Set up as a Pty Ltd or Sole Trader and have relevant insurances

What We Offer

• Excellent remuneration & employee benefits
• Flexible arrangements – work from home or from one of our conveniently located offices
• A comprehensive induction and thorough training in our case management systems
• Consistent workflow
• Retention bonus
• Ongoing support from our dedicated investigations support team
• Additional employee benefits for casual or permanent staff

Why Procare?

Genuine and friendly working culture where our people are valued; A genuine commitment to your work life balance; and Social Club, quarterly social events & staff recognition awards, EOFY and Christmas events, participation in company‑wide philanthropic & charity events, and more!

About Us

The Procare Group is an ever‑growing national business of over 25 years.

Our values are at the core of our business: Work Together, Be Accountable, Clarity in Communication and Find a Solution.

At Procare Investigations, our vision is to be the most respected national insurance investigations business in Australia with a focus on delivering high quality services for our customers through every interaction. We value our people and know that fantastic talent is the only way to shape our future success.

We're all about building a high‑performing team, where we embrace collaboration and new ways of thinking. If you are looking to join a focused and driven team, as part of a family‑started company, have the drive to succeed and take pride in providing a high‑quality service, we want to hear from you!

For more information, check out our website or contact our careers team in your application via the link with your CV and cover letter.

As an Equal Opportunity Employer, Procare Group is committed to Equality, Diversity and Inclusion in our everyday working practice. We strongly encourage applications from those who meet the role criteria of all abilities and cultures, including people who identify as Aboriginal and Torres Strait Islander and people living with a disability.