Export Documentation & Customer Service Assistant

Trojan Recruitment; New South Wales; On-site; AUD 30,000 - 60,000; Full time

Job summary

A leading recruitment agency in Australia is seeking an Export Documentation & Customer Service Assistant to join a dynamic team in Beresfield. This full-time role involves preparing export documentation and providing exceptional support to international customers. The ideal candidate will exhibit attention to detail, excellent communication skills, and have a passion for customer service. A supportive team culture awaits you, where your contribution truly matters.

Benefits

Permanent role

Supportive team culture

Opportunity to work in a global leader in the export industry

Qualifications

• Exceptional attention to detail with a proactive approach to problem-solving.
• Excellent communication skills, both written and verbal.
• Previous experience in customer service or export documentation is highly desirable.

Responsibilities

• Prepare and process all export-related documentation, including shipping instructions.
• Provide professional support to international customers.
• Coordinate with teams and freight forwarders for timely shipments.
• Maintain accurate records of all export transactions.

Skills

Detail-oriented

Customer service

Problem-solving

Communication skills

Job description

About the Client :

Our client is a leading player in the global export industry, is seeking a detail-oriented and customer-focused Export Documentation & Customer Service Assistant to join our dynamic team in Beresfield. If you're passionate about international trade, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer service, we want to hear from you!

Key Responsibilities :

• Export Documentation: Prepare and process all export-related documentation, including shipping instructions, invoices, and customs paperwork.
• Customer Service: Provide professional and efficient support to international customers, handling inquiries and resolving issues promptly.
• Liaison: Coordinate with internal teams, freight forwarders, and customs brokers to ensure smooth and timely shipments.
• Record Keeping: Maintain accurate and up-to-date records of all export transactions and customer communications.
• Problem Solving: Address any export-related issues or discrepancies, ensuring resolutions are provided in a timely manner.

About You :

• Exceptional attention to detail with a proactive approach to problem-solving.
• Excellent communication skills, both written and verbal.
• Previous experience in customer service or export documentation is highly desirable.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of export processes and regulations is a plus, but training can be provided.

Why Join Us?

• This is a permanent, full-time role.
• Work with a global leader in the export industry.
• Supportive team culture where your contribution truly matters.

Ready to apply?

Click APPLY and upload your most resume with a cover letter. For those who are shortlisted you will be contacted when our office reopens on January 5th.