Experienced Groomer | South Melbourne DigDog

Petstock Group; Melbourne; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Mental health support

Leadership development program

Family & pet benefits

Additional paid leave

Paid parental leave

Workplace discounts

Job summary

Petstock Group in Melbourne is seeking an experienced dog groomer to deliver full grooming services across breeds, ensuring a positive customer experience. You will coordinate with the Store Manager, handle bookings, and support the shop floor with outstanding service while maintaining salon standards.

Ideal candidates bring grooming experience, safety-focused mindset, and excellent communication. A strong attention to detail and fitness to handle animals are essential for daily grooming tasks

Qualifications

• Experience in professional dog grooming.
• Grooming qualification preferred, but not essential.
• Ability to embed strong safety practices in salon and store.
• Good knowledge of breed clips and grooming styles.
• Physically fit to handle heavy animals.
• Experience handling live animals.
• Knowledge of zoonotic and skin diseases.
• Proven ability to exceed grooming KPIs through care and customer satisfaction.
• Excellent communication and interpersonal skills.
• Strong attention to detail.

Responsibilities

• Provide full grooming services for a variety of breeds.
• Create a positive, memorable grooming experience for customers and their dogs.
• Coordinate the grooming salon with the Store Manager.
• Make client bookings and manage appointments.
• Assist store team, delivering exceptional customer service.
• Maintain high salon presentation and oversee stock.
• Work with the team to meet member program targets and expectations.
• Support local marketing opportunities and referral programs.
• Work to achieve and exceed sales targets.
• Maintain a strong safety culture within the team.

Skills

Dog grooming experience

Safety practices in salon

Customer service

Communication skills

Attention to detail

Physical fitness

Education

Grooming qualification preferred

Tools

Grooming equipment knowledge

Job description

Join a passionate team where we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet!

• Award-winning programs that support career growth, with a new leadership development program underway
• Team member, family & pet benefits across Petstock Group & Woolworths Group
• Free access to mental health, financial & wellbeing support services

As an inspired member of the Petstock Group, our connections with pets help us grow as people. At the Petstock Group, together we live by this truth. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.

Our team of pet pampering experts take pride in their work, delivering excellent, high-standard grooming services.

Why Petstock is the Place for You

• Free access to mental health, financial & wellbeing support services through our Sonder service
• From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger. Because giving back, together, is what we do!
• Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave
• Health and wellness services at a great corporate discount
• Exclusive access to Workplace Banking
• We’re built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet

A Peek Into Your Petstock Day

• Provide full grooming services for a variety of breeds, including bathing, drying, nail clipping, brushing, combing and both generic and breed-specific clipping
• Provide a positive and memorable grooming experience for all customers and their dogs
• Coordinate the grooming salon and clients in conjunction with the Store Manager
• Make client bookings
• Assist store shop floor team when required, providing exceptional customer service where you and your customer will have memorable, meaningful interactions
• Maintain a consistently high standard of salon presentation and oversee stock management
• Work with the Store Manager and team to ensure member program targets and expectations are consistently met
• Proactively support local marketing opportunities and recruitment referral programs
• Work with the team to achieve and exceed sales targets
• Maintain a strong safety mindset with commitment to create a culture of safety within your team

Do you have the below experience and looking to take the next step in your career?

• Experience in professional dog grooming
• Qualification in Grooming preferred, but not essential
• Ability to create and embed strong safety practices throughout the salon and store
• Good knowledge of specific breed clips, with a commitment to maintaining grooming styles and brand/product knowledge
• Physically fit, with the ability to lift heavy animals as required
• Demonstrated experience in handling and working with live animals
• Maintain advanced understanding of zoonotic and skin diseases and how to identify them
• Proven ability to exceed grooming KPIs through high-quality care, customer satisfaction, and strong team collaboration
• Exceptional communication and interpersonal skills, with the ability to build rapport and effectively engage with customers and team members
• Strong attention to detail

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies.

Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.