Executive Leader, Energy & Water Ombudsman (WA)

Beilby Downing Teal Pty Ltd; Sydney; On-site; AUD 50,000 - 55,000; Full time

Job summary

Ombudsman Western Australia invites applications for an Executive Leader to head EWOWA's energy and water dispute resolution, in a five-year fixed-term appointment.

You will lead a capable team, modernise systems, enhance data and insight capability, and respond to emerging issues including climate resilience and affordability pressures.

Reporting to the Ombudsman and collaborating with regulators, industry, and community groups, you will drive better practice and outcomes for Western Australians.

Responsibilities

• Create an environment where people perform at their best.
• Lead change and service improvement in operational processes.
• Use data, intelligence, and engagement to achieve better outcomes.
• Build credibility across government, industry, and community sectors.
• Leverage customer service or dispute resolution experience to drive fairness.
• Keep consumer needs central, including the needs of vulnerable and underrepresented communities throughout WA.

Job description

Ombudsman Western Australia invites applications for an Executive Leader to head EWOWA's energy and water dispute resolution, in a five-year fixed-term appointment.

You will lead a capable team, modernise systems, enhance data and insight capability, and respond to emerging issues including climate resilience and affordability pressures.

Reporting to the Ombudsman and collaborating with regulators, industry, and community groups, you will drive better practice and outcomes for Western Australians.