Executive Director, Technology

Department of Customer Services, Open Data and Small and Family Business; City of Brisbane; On-site; AUD 150,000 - 190,000; Full time

Job summary

Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD is seeking a senior executive leader to drive strategic reform, customer experience and service transformation. You will lead transformation and large technology projects, translate customer-focused strategy into practical action, and engage with agencies and stakeholders to deliver practical, innovative solutions.

Strong senior leadership and a commitment to ongoing learning will be essential to succeed in

Qualifications

• Experience in leading transformation and large technology projects.
• Strategic and operational judgement to translate customer-focused strategy into action.
• Proven ability to engage with industry and public sector agencies to foster collaboration.
• Strong senior leadership capability to drive outcomes through diverse teams.
• Curiosity, innovation and sound judgement to set new directions.

Responsibilities

• Lead the development and implementation of system modernisation and transformation initiatives.
• Develop and lead teams to deliver technology solutions that meet diverse end-user needs.
• Collaborate with customers, agencies, vendors and stakeholders to ensure customer-focused solutions.
• Lead diverse teams and foster collaboration, performance and innovation.
• Ensure budget, procurement, governance and performance reporting practices are responsive and mature.

Skills

Transformation leadership

Large technology projects

Project management

Strategic judgement

Stakeholder engagement

Job description

Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD

• Lead the development and implementation of system modernisation and transformation initiatives that support organisational priorities and improve service delivery.
• Develop and lead teams to deliver contemporary, reliable, secure and available technology solutions that meet the diverse business needs of end users.
• Apply and share technical expertise to ensure solutions are designed, delivered and supported in line with industry best practice methodologies, leveraging emerging technologies to realise organisational and sector-wide benefits.
• Collaborate strategically with customers, agencies, vendors and stakeholders to ensure system solutions are developed and supported with a customer and business focus, enabling agencies to focus on their core business.
• Lead diverse and professional teams, driving a culture of collaboration, performance and innovation that brings out the best in our people, and supporting people to develop in line with the changing work environment.
• Ensure that practices for budget and resource management, procurement and vendor engagement, people leadership, assurance and audit issue management, and performance reporting are responsive, agile and mature.

The ideal candidate
You will be a senior executive leader with a strong record of achievement in strategic reform, customer experience and service transformation. To excel in this role, you will bring:

• Experience in leading transformation and large technology projects, supported by strong project management capability and experience.
• Strategic and operational judgement, with the ability to translate customer focused strategy into practical action through effective use of contemporary and emerging technologies.
• Proven ability to engage with industry and public sector agencies at all levels to foster collaboration, co-design and business focussed solutions.
• Strong senior leadership capability, with the ability to drive a collective outcome focus through diverse teams and deliver successful results.
• Curiosity, innovation and sound judgement, with the ability to respectfully and courageously set new directions and ways of working.
• Commitment to ongoing learning and development to effectively meet and manage the professional challenges of today and the future.

Role requirements

• Nil mandatory requirements.

Closing Date: Tuesday, 13th October 2026