Executive Director, Shared Services & Transformation

Queensland Government; City of Brisbane; On-site; AUD 180,000 - 260,000; Full time

Job summary

Queensland Government's Department of Customer Services, Open Data and Small and Family Business seeks an Executive Director, Service Delivery to lead payroll, finance and recruitment administration for 83,000 public servants across 51 agencies. You will drive transformation and deliver high-quality service across the public sector.

You will manage large multidisciplinary teams, shape customer outcomes, and ensure governance, performance monitoring and continuous improvement as part of a broad

Qualifications

• Experience building and maintaining strong stakeholder relationships with diverse groups.
• Proven ability to drive strategic reform and transformation programs at scale.
• Leadership development of senior leaders to foster high performance.
• Strong digital acumen with ability to apply modern digital solutions.
• Experience navigating complex government environments and driving change.
• Commitment to continuous improvement and customer-focused outcomes.

Responsibilities

• Lead the delivery of modern payroll, financial and recruitment administration services for Queensland Government departments and agencies.
• Deliver excellent customer outcomes through a robust governance and performance framework.
• Collaborate with stakeholders to design initiatives that improve efficiency and service delivery.
• Ensure transactional services meet legislative obligations and industry benchmarks.
• Foster a culture of continuous improvement and adaptability to changing business needs.
• Provide strategic leadership to ensure high-quality, customer-focused service delivery.
• Drive operational excellence by identifying opportunities to improve processes and performance.
• Contribute to design and implementation of service transformation initiatives.

Skills

Stakeholder relationships

Strategic reform

Leadership development

Digital acumen

Change management

Cross-functional collaboration

Job description

Queensland Government's Department of Customer Services, Open Data and Small and Family Business seeks an Executive Director, Service Delivery to lead payroll, finance and recruitment administration for 83,000 public servants across 51 agencies. You will drive transformation and deliver high-quality service across the public sector.

You will manage large multidisciplinary teams, shape customer outcomes, and ensure governance, performance monitoring and continuous improvement as part of a broad