Event Delivery Manager

International Convention Centre Sydney (ICC Sydney); Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Free daily meals

Uniform supplied and laundered

Discounted car parking

Paid wellbeing leave

Access to health insurance offers

Job summary

A leading convention and entertainment venue in Sydney is searching for an Event Delivery Manager. You'll lead a diverse team to ensure the delivery of over 700 high-profile events annually. The ideal candidate will have strong operational experience in event management, exceptional communication skills, and a passion for outstanding customer service. This role offers competitive benefits including free meals and flexible working conditions.

Qualifications

• Proven track record in delivering large events.
• Ability to manage diverse teams in a fast-paced environment.
• Valid working rights in Australia.

Responsibilities

• Be the primary point of contact for clients during events.
• Plan and direct large operational teams.
• Implement client and guest service standards.

Skills

Customer service

Leadership

Event operations

Communication skills

Organizational skills

Education

Minimum four years industry experience

Valid NSW Responsible Service of Alcohol accreditation

Job description

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At ICC Sydney, Australia's leading convention, exhibition and entertainment precinct, we're more than just a world class venue and brand - we're a community of passionate professionals dedicated to putting our people first. As part of our close-knit team, you'll help deliver unforgettable events and experiences in a space that fosters creativity and collaboration.

We prioritise inclusivity and support, creating an environment where every team member can thrive. If you need any adjustments during the recruitment process, don't hesitate to reach out to our team at [e-mail] or call 02 9215 7188. You can also connect with one of our internal diversity streams for additional support.

About this opportunity:

ICC Sydney are looking for a passionate and experienced Event Delivery Manager to join our world-class team. No two days will be the same while you empower our team to deliver extraordinary service for a multitude of events across our venues.

Our ideal candidate is a confident leader with a proven track record in delivering large and complex events, preferably within large scale events venues or sports arenas. You should possess a deep understanding of event operations, including food and beverage delivery, security and safety. Excellent written and verbal communication skills are essential, along with a genuine passion for delivering outstanding event experiences.

In this role, you will:

• Be the primary point of contact and escalation for clients and stakeholders during event tenancy, ensuring all requests and issues are addressed promptly.
• Plan, organise and direct a large and diverse team of team members to deliver operational and food and beverage services.
• Coordinate with internal teams to ensure seamless event delivery.
• Implement and maintain the highest standards of client and guest service, and operational excellence making ICC Sydney's offerings a key differentiating factor.

Why ICC Sydney?

ICC Sydney offers more than just a job - we provide the chance to be part of something extraordinary. We create world class experiences while fostering a collaborative, inclusive culture where your ideas and skills are valued.

As part of our team, you'll help deliver unforgettable events and experiences while enjoying a range of exceptional benefits, including:

• Free and fresh daily meals.
• Uniform supplied and laundered
• Heavily discounted car parking and dry cleaning.
• Additional and generous leave opportunities including paid wellbeing leave, volunteer leave and parental leave.
• Purchased leave, novated leasing and salary sacrificing options.
• Access to exclusive health insurance offers and an executive superannuation arrangement.
• Team social events; regular companywide meetings and networking, annual awards night, social clubs and committees and diversity and inclusion activations.
• Access to discounted or complimentary event tickets.
• A coffee and pastry on us, on your birthday.
• Regular professional development and learning opportunities.
• We encourage your work life balance and offer flexibility to suit you.
• As an international company, ASM Global can offer future career opportunities throughout our global network of venues.
• CBD location close to public transport and in the heart of the Darling Harbour precinct.

ICC Sydney is committed to prioritising equitable, sustainable and innovative practices for all team members and visitors. This includes people with all abilities, First Nations Peoples, people across all generations, LGBTQIA+ individuals, new Australians, parents and carers, and families of all structures. Our diverse, passionate team drives a culture of collaboration, inclusion and service excellence.

Required Skills & Experience:

This is a great opportunity to be part of a high performing team who oversee the delivery of over 700 events a year. If you love event operations, food and beverage, thrive in a high energy fast-paced environment and have a collaborative and inclusive approach to event management, then this role might be for you. You will also have:

• Minimum four years industry experience including two years in a senior supervisory role.
• Valid NSW Responsible Service of Alcohol accreditation.
• Demonstrated ability to deliver a high level of customer service.
• Demonstrated ability to lead large operational teams.
• Working knowledge of WH&S legislation, risk assessment practices, food safety standards and NSW liquor laws and regulations.
• Exceptional communication and interpersonal skills, with the ability to influence stakeholders across multiple teams
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities
• Willingness to work in a team or autonomously with minimal direction.
• Valid working rights in Australia.
• You must be 18 years or over.

Even if you don't meet all of the above requirements but are still interested in working at ICC Sydney, we would love to hear from you, so please submit an application and will be in touch.

What to expect next:

If this sounds like the right role for you, we look forward to receiving your application.

At ICC Sydney, we trust your resume covers your skills, but we're also looking for like-minded passionate, and friendly people to continue to build on our strong culture. Should your application progress, you will be invited to attend an interview.

To be eligible for employment you must have valid working rights in Australia.

Please Note; relevant screening checks will be conducted as part of the recruitment process. This includes a National Police Background Check for successful candidates. You will also be required to show proof of identity that meets the 100-point check. Shortlisted candidates may also be required to complete an appropriate and relevant health assessment as part of the recruitment process.

Join us at ICC Sydney, where you can bring your best, whole self to a team that truly puts people first.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Events Services

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