EOI - Perth Customer Success Manager, Account Manager

CorePlan; Western Australia; Hybrid; AUD 100,000 - 125,000; Full time

Job summary

A Perth tech startup is seeking a Customer Success Manager who will own post-implementation success for their customers. This crucial role involves managing a portfolio of accounts to ensure adoption and ongoing value. Key responsibilities include coordinating post-implementation tasks, monitoring account health, and leading customer check-ins. Ideal candidates have a background in Customer Success or project management, with strong communication and stakeholder management skills, preferably in a SaaS environment. Join a supportive team in a vibrant office culture with hybrid work options.

Benefits

High-impact role

Supportive team

Vibrant office culture

Parental leave top-up pay

Access to EAP mental health services

Qualifications

• Minimum 3 years’ experience in Customer Success, project management, or consulting, ideally in SaaS.
• Experience working with complex software products.
• Mining industry experience would be a plus.

Responsibilities

• Plan and coordinate post‑implementation tasks across the CS lifecycle.
• Run regular customer check‑ins to align on goals and performance.
• Proactively monitor account health.

Skills

Customer Success experience

Project management skills

Excellent communication

Stakeholder management

Problem-solving mindset

Confidence with CRM tools

Education

Bachelor’s degree in Business

Bachelor’s degree in Computer Science

Bachelor’s degree in Engineering

Tools

CRM software

Project management tools

Job description

🔍 About Us

CorePlan is a Perth tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software.

💼 The Role

We are opening expressions of interest for Customer Success Managers who will focus on owning the post‑implementation success of our customers.

This role will be the main point of contact for a portfolio of accounts, making sure they adopt CorePlan, see ongoing value, and become long‑term advocates.

You’ll work closely with Product, Sales and Customer Success to monitor account health, drive outcomes, and constantly improve the customer experience.

The role is key in managing the health, ongoing value, advocacy and overall experience of our customers.

📋 Key responsibilities

• Plan and coordinate post‑implementation tasks across the CS lifecycle.

• Run regular customer check‑ins (monthly, quarterly, annually) to align on goals and performance.

• Proactively monitor account health, document key interactions and any actions taken to improve it.

• Keep CRM and internal systems accurate and up to date, and provide regular status updates to internal stakeholders.

• Share customer insights, feedback and risks with cross‑functional teams and capture feedback to drive continuous improvement.

• Continue to develop our post‑implementation playbooks, best practices and support processes.

• When required, assist our support channels by leading conversations to escalate or resolve customer queries.

• As part of your onboarding, run implementations and onboarding for new customers to solidify your knowledge of our customer requirements and our product.

🌿 You will thrive in this role if you have:

• Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS.

• Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)

• Experience working with complex software products.

• Strong project management skills and comfort juggling multiple customers.

• Excellent communication and stakeholder management skills.

• A problem‑solving mindset and curiosity about how customers work.

• Confidence using CRM and project management tools.

• Mining industry experience would be a plus

🎁 Why our team love working here

• High‑impact role in a product‑led, fast‑growing company.

• Close partnership with customers who deeply care about what we build.

• Supportive, outcome‑driven team with plenty of autonomy.

• Prime CBD location + hybrid role

• Vibrant office culture – open plan space, birthday celebrations, team events (hello, movie nights + office jukebox!)

• Parental leave top-up pay (covering the difference between the government’s minimum parental leave payment and your regular base salary)

• Access to EAP mental health & wellbeing services for you and immediate family members

🚀 Ready for your next adventure?

If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter.

Have questions? Reach out to us at [e-mail]

🤝 Recruitment Agencies

We appreciate your hustle, but we’re not engaging agencies right now. Want to be on our radar for the future? Email [e-mail]