Entry-Level Service Desk Analyst | Immediate Start (Sydney)

Fujitsu; Sydney; On-site; AUD 50,000 - 64,000; Full time

Job summary

Fujitsu in Sydney is seeking a bright, junior Service Desk Analyst to provide a high-quality single point of contact for Fujitsu's customers. This role covers incident and service request management and requires shift work and weekend availability.

You will log contacts, follow procedures, escalate as needed, and maintain updates until resolution. Australian citizenship or permanent residency is mandatory as part of the eligibility.

Qualifications

• Experience in a Helpdesk or customer service role, 6+ months preferred.
• Strong written and verbal communication skills.
• Ability to explain technical concepts to non-technical users.
• Knowledge of ITIL practices is beneficial.

Responsibilities

• Provide high-quality customer service across end-user communications.
• Log all contacts in the service desk system as incidents or requests.
• Respond to requests in line with SLAs and KPIs.
• Troubleshoot and diagnose requests, assign priority and category.
• Maintain end-user updates until resolution.
• Own incidents, queries, and requests through to closure.

Skills

Customer service

Communication skills

ITIL knowledge

ServiceNow

Team collaboration

Tools

ServiceNow

Job description

Fujitsu in Sydney is seeking a bright, junior Service Desk Analyst to provide a high-quality single point of contact for Fujitsu's customers. This role covers incident and service request management and requires shift work and weekend availability.

You will log contacts, follow procedures, escalate as needed, and maintain updates until resolution. Australian citizenship or permanent residency is mandatory as part of the eligibility.