Enterprise Platform Specialist - AI Legal Tech

Legora AB; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Legora is seeking a Platform Specialist to join our Operations team and become a cornerstone of our customer support function. This role delivers outstanding service, solves complex issues, and helps shape the future of support at Legora.

You’ll collaborate with Product, Engineering, Legal Engineering, and Go to Market teams to deliver the best possible experience for our customers. Working with top-tier lawyers globally, you’ll become an expert in how they use Legora to transform their work and

Qualifications

• Experience handling complex high-stakes B2B relationships.
• Proven track record of delivering exceptional outcomes for demanding customers.
• Customer-obsessed and able to explain technical concepts clearly.

Responsibilities

• Deliver exceptional support: take end-to-end ownership of enterprise issues with fast, precise resolutions.
• Communicate with expertise: translate technical concepts into concise, actionable guidance for professional users.
• Master the product: develop deep Legora platform knowledge to diagnose and resolve high-impact issues.
• Drive improvements: identify recurring issues and work with Product/Engineering to drive solutions.
• Deliver with excellence: provide a consistent, high-quality, detail-oriented support experience.
• Create resources: help build and maintain FAQs and best practices for user success.
• Shape the function: help build scalable processes, workflows, and standards for global use.
• Monitor proactively: watch usage patterns and preempt issues to ensure a smooth experience.

Skills

B2B support

Support ownership

Cross-functional collaboration

Customer advocacy

SaaS/AI background

Tools

Intercom

Zendesk

Job description

Legora is seeking a Platform Specialist to join our Operations team and become a cornerstone of our customer support function. This role delivers outstanding service, solves complex issues, and helps shape the future of support at Legora.

You’ll collaborate with Product, Engineering, Legal Engineering, and Go to Market teams to deliver the best possible experience for our customers. Working with top-tier lawyers globally, you’ll become an expert in how they use Legora to transform their work and