Enrolments Coordinator

Yarra Ranges Kinders; City of Melbourne; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Salary Packaging benefits

Résumé du poste

Yarra Ranges Kindergartens Inc. (YRKI) is seeking an Enrolments Coordinator to support families through the enrolment journey, from initial enquiry through to commencement and beyond. You will be the first point of contact, ensuring a welcoming and efficient process in line with YRK values.

The role requires strong communication, organisational skills, and confidentiality. You’ll manage enrolment records, waitlists and vacancies while building positive relationships with families and educators,

Qualifications

• Experience in enrolments, administration, customer service and education or a similar environment.
• Highly organised with ability to manage competing priorities.
• Excellent verbal and written communication skills.
• Warm, approachable and professional demeanor.
• Strong attention to detail and accuracy.
• Confidentiality and privacy mindful.
• Proficient with computers and administrative systems.
• Ability to work independently and as part of a team.
• Commitment to providing exceptional service to children and families.
• Purpose-driven work supporting local communities.

Responsabilités

• Respond to new family enquiries via phone and email.
• Provide information about YRK's philosophy and facilities.
• Manage the enrolment process from initial enquiry through to commencement.
• Maintain accurate enrolment records, waitlists and family information.
• Monitor vacancies and optimise occupancy with leadership team.
• Follow up prospective families through the decision-making process.
• Prepare and process enrolment documentation in accordance with policies and regulatory requirements.
• Build strong and positive relationships with families, educators and the wider team.
• Support families with orientation and transition into the service.
• Maintain confidentiality and handle sensitive family information professionally.
• Contribute to a high level of customer service and a positive family experience.

Connaissances

Enrolments

Administration

Customer service

Communication

Organised

Attention to detail

Confidentiality

Teamwork

Outils

CRM systems

Microsoft Office

Description du poste

Yarra Ranges Kindergartens Inc. (YRKI) is a not-for-profit, community-run Early Years Manager providing high-quality sessional kindergarten programs across 22 services. We deliver inclusive and engaging programs for three- and four-year-old children, guided by community need, regulatory requirements, and best practice in early childhood education.

About the role

We are seeking a warm, organised and detail-oriented Enrolments Coordinator to join our team. This is a key role responsible for supporting families throughout their enrolment journey, from the initial enquiry through to commencement and beyond.

As the first point of contact for many families, you will play an important role in creating a welcoming and positive experience while ensuring our enrolment processes are efficient, accurate and aligned with YRK's values and requirements.

Your key responsibilities will include:

• Respond to new family enquiries via phone and email.
• Provide prospective families with information about YRK's philosophy and facilities.
• Manage the enrolment process from initial enquiry through to commencement.
• Maintain accurate enrolment records, waitlists and family information.
• Monitor vacancies and work with the leadership team to optimise occupancy.
• Follow up prospective families and support them through the decision-making process.
• Prepare and process enrolment documentation in accordance with policies and regulatory requirements.
• Build strong and positive relationships with families, educators and the wider team.
• Support families with orientation and transition into the service.
• Maintain confidentiality and handle sensitive family information professionally.
• Contribute to a high level of customer service and a positive family experience.

About you

You are a confident communicator who genuinely enjoys connecting with families and helping them through the enrolment process.

We are looking for someone who:

• Has experience in enrolments, administration, customer service and education or a similar environment.
• Is highly organised and able to manage competing priorities.
• Has excellent verbal and written communication skills.
• Is warm, approachable and professional.
• Has strong attention to detail and accuracy.
• Is confident using computers and administrative systems.
• Can work independently while contributing positively to a team.
• Understands the importance of confidentiality and privacy.
• Is committed to providing exceptional service to children and families.
• Purpose-driven work that supports better outcomes for children, families and local communities.
• A supportive and collaborative team environment.
• Opportunities for professional growth and development.

Salary Packaging benefits.

Employment requirements

Appointment is subject to a current Working with Children Check, a satisfactory National Police Check and a current driver's licence. YRK is committed to a child-safe, respectful and inclusive workplace and welcomes applications from people of all backgrounds.