Engineering Manager - Machine Learning (AI Products)

Xero; City of Melbourne; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible work model

Office spaces & boost days

Job summary

Xero is seeking an Engineering Manager to lead a high-performing ML and platform engineering team in Australia. You will turn research and models into scalable production-grade ML infrastructure, balancing delivery with system health and observability.

You’ll work with senior engineers to shape architecture while growing the team and championing AI-native workflows. The role sits in a flexible, hybrid working model with collaboration across Data & AI and Product teams to move ideas from

Qualifications

• Proven experience leading engineers and building team capability.
• Experience in architecture and system design decisions.
• Ability to translate business goals into engineering plans.
• Comfortable contributing to production code when needed.

Responsibilities

• Lead a high-performing ML and platform engineering team.
• Turn research and models into production-grade ML infrastructure at scale.
• Advance MLOps maturity, observability and operations of AI systems.
• Collaborate with senior ICs and cross-functional teams (Data Eng, Product).
• Drive delivery rigour and coach engineers for long-term system health.

Skills

Team leadership

System architecture

MLOps

Production code

AI/ML systems

Cross-functional collaboration

Technical judgement

Job description

The role & impact

As Engineering Manager, you'll lead a high-performing, inclusive team of ML and platform engineers, responsible for turning research and models into production-grade ML infrastructure that runs at scale. You'll balance predictable delivery with a relentless focus on system health, taking the lead on MLOps maturity, observability and the operational realities of running AI systems in production, not just shipping features.

The role & impact

As Engineering Manager, you'll lead a high-performing, inclusive team of ML and platform engineers, responsible for turning research and models into production-grade ML infrastructure that runs at scale. You'll balance predictable delivery with a relentless focus on system health, taking the lead on MLOps maturity, observability and the operational realities of running AI systems in production, not just shipping features. You'll work closely with senior individual contributors, including staff and principal engineers, who shape the technical architecture, while you focus on team growth, delivery rigour and championing AI-native workflows across the software development lifecycle. This is a role for someone who wants to build both the systems and the people capable of running AI at Xero's scale.

The Team & How They Connect

You'll join Xero's Data & AI organisation, within the AI Products division, reporting to the GM of ML Engineering. The team takes research and models from applied scientists and turns them into safe, scalable, production ML infrastructure that millions of small businesses rely on every day. It's a close, cross-functional group that partners tightly with Applied Science, Data Engineering and Product to move ideas from prototype to production.

The team is currently working on

• Production ML infrastructure and MLOps supporting Xero's AI-native product suite
• Systems powering JAX (Just Ask Xero), Xero's conversational GenAI assistant
• Auto Bank Rec and smart document capture, including AI-powered transaction matching and extraction from bills and receipts
• Future work extending cash flow forecasting and other embedded ML capabilities

Where And How You Can Work

We support a flexible working model that empowers you to balance your professional and personal life. You will have the option to work in a hybrid capacity, combining the focus of remote work with the collaboration of our office spaces and team boost days to foster connection and alignment.

Here are some of the things we're looking for, for this role

• You’ll bring a strong track record of leading, coaching and developing engineers, with real experience building team capability over time
• Strong technical judgement across architecture, system design and engineering trade-offs is part of how you naturally operate
• You’ve translated business goals into executable engineering plans, balancing short-term delivery against long-term system health
• Delivering roadmaps predictably in fast-paced, evolving environments is familiar territory for you
• You stay hands-on when it counts, comfortable writing, reviewing or debugging production code to unblock your team or support an incident
• Experience with machine learning or AI systems is a bonus rather than a requirement, though genuine curiosity about the space will help you thrive here

Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.