Engagement Officer

BUSY At Work; Townsville City; On-site; AUD 65,000 - 90,000; Full time

Job summary

The BUSY School in Townsville is seeking an Engagement Officer to work with students and key stakeholders to foster participation, monitor attendance, and support pathway activities. You will maintain strong engagement with education programs and help students stay connected to education and future goals.

Working within a dedicated campus team, you will build trusted relationships with students and families, liaise with employers and training providers, and contribute to a safe, inclusive school

Qualifications

• Experience in administration, youth support, education or related field.
• Genuine passion for helping young people achieve positive outcomes.
• Strong interpersonal and relationship-building skills.
• Excellent organisational and administrative abilities.
• Ability to manage competing priorities and work in a team.
• Current Working with Children Blue Card or ability to obtain one.

Responsibilities

• Support attendance monitoring and student engagement.
• Build positive relationships with students, families and carers.
• Liaise with employers, training providers and external support services.
• Maintain accurate student records and case notes.
• Support enrolment, retention and transition activities.
• Provide campus administrative support and contribute to a safe, inclusive school culture.

Skills

Administration

Youth support

Education services

Relationship-building

Organisational skills

Data management

Working with Children Card

Tools

MS Office

CRM systems

Job description

Help Young People Reconnect, Thrive and Succeed.

The BUSY School is seeking a passionate and proactive Engagement Officer to join our Townsville campus team.

This is more than an administration or support role. It's an opportunity to build trusted relationships with young people, support their engagement in education, and help them achieve positive outcomes in school, employment and life.

Working closely with students, families, employers, training providers and school staff, you'll play a key role in supporting attendance, participation, wellbeing and pathway outcomes, helping students stay connected to their education and future goals.

As part of a dedicated and supportive campus team, you'll contribute to creating a positive learning environment where students feel empowered to succeed.

About The BUSY School

The BUSY School is part of The BUSY Group, a not-for-profit organisation with nearly 50 years' experience as a community partner delivering employment services, vocational education and training, apprenticeships, mentoring, Inclusive Employment Support and allied health services.

We are a growing independent Special Assistance School with campuses across Queensland and New Zealand, providing an alternative program for Year 11 and 12 students who are disengaged or at risk of disengaging from education.

Each campus provides a supportive, safe learning environment and unique education model combining:

• Individualised education and wellbeing support
• Vocational Education and Training (VET)
• Real-world work experience opportunities
• School-based apprenticeships and traineeships
• Career pathway planning and employment connections

Our team works alongside students to provide wrap-around support that helps them complete their secondary schooling, achieve their goals and transition successfully into employment, further training or higher education.

10/11/2026

09/12/2026

Full Time - Permanent

Townsville

The BUSY School

Job Description

About this Opportunity

As an Engagement Officer, you will work closely with students and key stakeholders to encourage participation, monitor attendance, support pathway activities and maintain strong engagement with education programs.

Key Focus Areas

• Monitoring and supporting student attendance and engagement
• Building positive relationships with students, families and carers
• Liaising with employers, training organisations and external support services
• Maintaining accurate student records and case notes
• Supporting student enrolment, retention and transition activities
• Assisting with work experience, VET and pathway-related administration
• Providing administrative support across the campus as required
• Contribute to a safe, positive and inclusive school culture aligned with child safety principles

Why Join The BUSY School?

• Make a genuine difference in the lives of young people
• Join a supportive and collaborative campus team
• Build meaningful relationships with students, families and community partners
• Access salary packaging and employee benefits
• Professional development and career growth opportunities
• Be part of a purpose-driven organisation focused on education, employment and opportunity
• Join a growing national school network committed to improving outcomes for young people

Desired Skills and Experience

About You

To be successful in this role, you will have:

• Experience working in administration, youth support, education, employment services or a related field
• A genuine passion for supporting young people to achieve positive outcomes
• Strong interpersonal and relationship-building skills
• Excellent organisational and administrative abilities
• The ability to manage competing priorities and work collaboratively within a team
• Strong computer and data management skills
• A current Working with Children Blue Card (or the ability to obtain one)

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening, including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations Peoples, people from culturally diverse backgrounds and people with disabilities.