End User Compute (EUC) Lead - 12mth Contract - Top tier law firm (Sydney)

Mallesons; Sydney; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Travel to other offices

Job summary

Mallesons is seeking a hands-on Technical Lead to support and deliver across Microsoft 365, cloud, server and end-user technologies. You will combine practical technical support with strategic project work to solve complex issues and improve systems, reporting to the Platform Services Manager.

You will lead end-user compute services in a large enterprise, working across teams to maintain security, stability, and continuous improvement across technology platforms.

Qualifications

• Experience delivering End User Compute services in a large enterprise or professional services environment.
• Strong hands-on experience with Microsoft endpoint technologies, including Intune, Entra ID (Azure AD), Windows, and the Microsoft 365 stack.
• Proven experience in Windows SOE design, packaging, and deployment.

Responsibilities

• Monitor and respond to escalated calls efficiently.
• Resolve reported issues and implement workarounds when a fix is not readily available.
• Escalate to external vendors when needed and coordinate response for a speedy resolution.
• Maintain current systems with stability, security and manageability in mind.
• Lead strategic projects to implement applications and services in the Microsoft 365 stack.
• Collaborate with Technology teams and the firm to improve systems.

Skills

End User Compute

Microsoft 365

Intune

Azure AD / Entra ID

Windows OS

PowerShell

ITIL

Active Directory

Endpoint management

Tools

Microsoft Intune

Entra ID (Azure AD)

Windows

PowerShell

Job description

• Mallesons values, respects and invests in their technology and Technology team. With a forward-thinking, commercially astute leadership team, Mallesons continues to be innovative and future focused. Grow your career with us.
• With a large pipeline of work that requires a senior technical lead to support and deliver, working across Microsoft 365, cloud, server and end-user technologies, you'll combine hands-on technical support with strategic project work, solving complex issues and identifying opportunities to improve our systems.
• Join 2026 winner of 'Most Innovative Law Firm in the Asia-Pacific' at the Financial Times Innovative Lawyers Asia-Pacific Awards

Who are we?

We are Mallesons. The top-tier independent firm from Australia, a full-service firm trusted on the most complex and consequential matters across our region and around the world. We've been part of Australia's story for almost 200 years and acknowledge Aboriginal and Torres Strait Islander peoples as the traditional owners and custodians of these lands and waters.

Our independence gives us the flexibility to combine our extensive top tier full-service capability with the best advisers in every market. With deep expertise, collective judgment and genuine collaboration, we cut through complexity so our clients can move forward with confidence and make more happen.

As part of our pivotal wider Technology team, with over 100 nationally, you will be valued and respected.

Joining the Technology Platform Services team, responsible for managing, maintaining, and supporting the firm's technology platforms including (Microsoft) cloud, on-premises and end user devices and technologies, this additional role reports to the Platform Services Manager.

With a large pipeline of work that requires a senior lead to support and deliver, working across Microsoft 365, cloud, server and end-user technologies, you'll combine hands-on technical support with strategic project work, solving complex issues and identifying opportunities to improve our systems. You'll collaborate with teams across Technology and the firm, with a strong focus on security, stability and continuous improvement.

You will actively be involved in strategic projects to implement applications and services in the Microsoft 365 stack, as well as other server technologies. Your responsibilities will include efficiently monitoring and responding to escalated calls, resolving reported issues and - where a resolution cannot be found, identifying a workaround, and implementing it. This may require escalation to an external vendor and coordinating their response to achieve a speedy resolution.

You will have an innovative approach and seek out new ways to improve the firm's systems and to keep our applications up to date. Consideration of stability, manageability and security will be required when maintaining current systems or selecting and implementing new systems.

About You

Joining Mallesons means becoming part of a high performance, high expectations culture that values innovation, collaboration, and excellence.

This role suits a hands-on technical lead who can make the complex simple. You are a problem solver, with exceptional communication, verbal and written, seen as a natural leader who enjoys mentoring and leading by example. Your curiosity will seek continuous improvement to uplift, and your collaborative approach will strengthen relationships and the development of those around you.

You also bring:

• Demonstrated experience delivering End User Compute services in a large enterprise or professional services environment.
• Strong hands-on experience with Microsoft endpoint technologies, including Intune, Entra ID (Azure AD), Windows, and the Microsoft 365 stack.
• Proven experience in Windows SOE design, application packaging, and deployment.
• Experience administering Active Directory / Entra ID, Group Policy, and modern device management solutions (Microsoft Intune).
• Strong troubleshooting skills across endpoint hardware, software, and configuration issues.
• Experience supporting device refresh programs and time-bound delivery initiatives.
• Experience contributing to projects alongside BAU operations in high-demand environments.
• Experience with PowerShell or scripting for automation and troubleshooting.
• Knowledge of ITIL processes and operational support models.
• Strong organisational, time management, and prioritisation skills.
• A pragmatic, delivery-focused, and proactive approach, with the ability to operate in multiple workstreams concurrently
• Flexibility to work after hours support and weekend work may be required from time to time. Time in lieu and flexible working arrangements may be available. This may involve travel to the other Mallesons' offices where necessary.

If you have any questions or need any further information, please don't hesitate to reach out to Bridget on 02) 9296 3***.

Why work with us?

We build careers that go everywhere. Mallesons is a special place to work where anything is possible, ambitions are limitless and diversity and inclusion play an important role. It's a place where you will collaborate with exceptional colleagues and clients, where you will sharpen your edge and support others to do the same, where you will make a difference you can be proud of. You will have access to a suite of wellbeing initiatives, benefits, policies and process that will support you to achieve your career goals.

Together we learn. Together we master. Together we lead.

Diversity and Inclusion

Mallesons is an equal opportunity employer and is committed to diversity and inclusion. We encourage applications from Aboriginal and Torres Strait Islander peoples, and people from diverse backgrounds. We welcome, value, support and harness the positive benefits that people's different life experiences bring, especially as they relate to gender, sexual identity, culture, faith, disability and life stages.

If you are unsure if you meet all criteria for this role, but have a passion for delivering high quality work, developing your skills and realising your full potential, then we encourage you to apply and have a further conversation about how you could fit at Mallesons.

We have a range of inclusive hiring practices - if you would like to seek workplace adjustments to complete your application please contact the Recruitment contact for this role or email *******@mallesons.com