Employment Consultant

Parkhouse Bell Australia; Newcastle-Maitland; On-site; AUD 72,000 - 75,000; Full time

Job summary

Parkhouse Bell Australia – Raymond Terrace NSW is seeking an Employment Consultant to support participants facing barriers to employment through personalised coaching, action planning and strong employer engagement.

The role involves managing a caseload, delivering coaching, and helping individuals move into sustainable careers across Employment Services, Recruitment, and Community Services. Applicants with relevant backgrounds are encouraged to apply.

Qualifications

• Experience in a customer-facing, target-driven environment.
• Strong communication and relationship-building skills.
• Ability to manage competing priorities and workloads.
• Motivate and support participants from diverse backgrounds.
• Strong administration and IT skills.
• Pass all required checks (Police Check and Working with Children Check).

Responsibilities

• Manage a caseload of approximately 100-120 participants.
• Conduct individual appointments to understand aspirations, skills and barriers.
• Develop personalised employment plans and progression pathways.
• Support participants to prepare for, secure and maintain employment.
• Deliver ongoing coaching, motivation and practical employability support.
• Develop relationships with local employers and recruitment partners.

Skills

Customer service

Communication skills

Caseload management

Coaching / mentoring

Employer engagement

Tools

CRM systems

Microsoft Office

Data entry

Job description

Parkhouse Bell Australia – Raymond Terrace NSW

Job Role: Employment Consultant (Workforce Australia)
Location: Raymond Terrace NSW
Salary: $71,867 per annum plus salary packaging and superannuation for candidates without industry experience
Up to $75,000 per annum plus salary packaging and superannuation for candidates with Employment Services experience
Overall package value up to approximately $95,000 depending on experience and benefits
Contract: Permanent, Full-Time

Role Overview:

We are recruiting motivated and customer-focused Employment Consultants to join a growing team delivering the Workforce Australia (WFA) programme in Raymond Terrace. As an Employment Consultant, you will support participants with barriers to employment, helping them move towards sustainable and meaningful careers. Through personalised coaching, tailored action planning and strong employer engagement, you will play a vital role in helping individuals achieve long-term employment success. This role is ideal for candidates from Employment Services, Recruitment, Community Services, Disability Services, Health & Wellbeing, Customer Service, Sales or Case Management backgrounds who are passionate about changing lives through employment.

Key Responsibilities:

• Participant Engagement & Case Management
  • Manage a caseload of approximately 100-120 participants
  • Conduct individual appointments to understand aspirations, skills and barriers
  • Develop personalised employment plans and progression pathways
  • Support participants to prepare for, secure and maintain employment
  • Deliver ongoing coaching, motivation and practical employability support
• Employment Support & Job Outcomes
  • Support participants with:
    • CV development
    • Job applications
    • Interview preparation
    • Job search activity
    • Confidence building
    • In-work support
  • Identify and address vocational and non-vocational barriers to employment
  • Work towards monthly placement and outcome targets
  • Support sustainable employment outcomes through regular follow-up and engagement
• Employer Engagement & Reverse Marketing
  • Develop relationships with local employers and recruitment partners
  • Reverse market suitable candidates to employers
  • Identify employment opportunities that align with participant goals and capabilities
• Compliance, Administration & Performance
  • Maintain accurate participant records and activity notes
  • Manage programme compliance and contractual requirements
  • Utilise internal systems and CRM platforms effectively
  • Achieve agreed KPIs relating to placements, outcomes and participant engagement

Essential Criteria:

• Experience in a customer-facing, target-driven environment
• Strong communication and relationship-building skills
• Experience managing competing priorities and workloads
• Ability to motivate and support individuals from diverse backgrounds
• Strong administration and IT skills
• Resilient, positive and solutions-focused approach
• Ability to build confidence and trust with participants and employers

Desirable Criteria:

• Workforce Australia
• Disability Employment Services (DES)
• Employment Services
• Recruitment
• Community Services
• Disability Support
• Case Management

Personal Attributes:

• Passionate about helping people succeed
• Positive and resilient
• Motivated by achieving outcomes
• Strong problem-solving skills
• Professional and adaptable
• Team-oriented with a customer-first mindset

Police Check and Working with Children Check:

• You must Pass all Required Checks