Employee Connection Specialist

Warner Bros. Discovery; St Leonards; On-site; AUD 70,000 - 90,000; Full time

Job summary

Warner Bros. Discovery is seeking an Employee Connection Specialist to support APAC HR Services. The role, based in Sydney, will handle employee inquiries, HR transactions in Workday, onboarding/offboarding, payroll prep, benefits, and compliance across Australia.

You will identify process improvements to scale a great employee experience aligned with our culture and collaborate with Tier 2 or relevant teams as needed.

Qualifications

• 3–5 years of experience in HR services and administration in a dynamic environment.
• Fully professional level of English.
• Knowledge of international employment, payroll, global mobility, and Australian Labour laws is a plus.
• Experience with contact center technology and HRIS (Workday) preferred.
• Advanced skills in Microsoft Office, O365, and SharePoint.

Responsibilities

• Responds to employee inquiries timely.
• Performs HR transactions in Workday.
• Assists with reorganizations including position management.
• Prepares payroll information.
• Onboards/Offboards employees.
• Executes repeatable HR processes.
• Oversees benefits and responds to benefits issues.
• Tracks probation periods.
• Assists with reporting and audit.
• Provides employment verification.
• Escalates unresolved matters to Tier 2 or relevant teams.

Skills

HR experience

English proficiency

Workday HRIS

ServiceNow

Microsoft Office / O365 / SharePoint

Tools

Workday

ServiceNow

Job description

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role

Reporting to the APAC P&C Services Supervisor, the Employee Connection (EC) Specialist is part of the Tier 1 HR Services’ Employee Connection team (EC) in APAC, which designs and runs the infrastructure to deliver an outstanding employee experience.

This role is based in Sydney and will be a key player, regularly interacting with employees to support and address their HR needs.

This role will support and execute standardized processes that are repeatable including the employee on and off-boarding, benefits, mobility, operations, and compliance in Australia.

The hire will be expected to be highly independent and proactive in identifying and implementing positive change and improvements to scale a great employee experience aligned with our culture.

Responsibilities:

• Responds to employee inquiries timely.

• Performs HR transactions in Workday.

• Assists with reorganizations including position management.

• Prepares payroll information.

• Onboard/Offboard employees.

• Executes repeatable processes.

• Oversees benefits and responds to benefits issues.

• Tracks probation periods

• Assists with reporting and audit.

• Provides employment verification.

• Proactively identify potential issues and escalated unresolved matters to Tier 2 or relevant teams and leads.

Requirements:

• At least 3-5 years of experience in the general field of Human Resources services and administration in a dynamic, fast-moving environment.

• Fully professional level of English

• Proven knowledge of international employment, payroll, global mobility practices, social security, and labor laws in Australia (and New Zealand and/or other countries in the Asia Pacific is a plus but not required).

• Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking system and Human Resources Information Systems (HRIS) – Workday, ServiceNow knowledge preferred.

• Advance skills in Microsoft Office, (and O365, SharePoint).

• Ability to manage, influence, partner, negotiate, and effectively communicate through verbal and written methods.

• Adaptive and flexible to new ideas and change.

• Ability to effectively manage sensitive and confidential issues and difficult customers.

• Passionate about customer experience.

Discovery Services Australia Pty Ltd

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page (https://careers.wbd.com/global/en/accessibility) for instructions to submit your request.